96 Client Services Manager Jobs in Savannah, GA
LAKE is Hiring a Client Services Manager Near Savannah, GA
LAKE believes that the most comfortable part of your day should be celebrated, from sleepy Saturday mornings to wind-down time with loved ones through all of life's coziest moments. Our pajamas started with a simple silhouette, a classic stripe, and the softest fabric imaginable; 100% Peruvian Pima Cotton. Now, LAKE offers pajama perfection for women, men, and children with collections in a myriad of premium fabrics that extend to casual wear beyond the home too. Founded in Savannah, Georgia, in 2014— you can find LAKE at our stores in Charleston and Atlanta and online at lakepajamas.com.
LAKE is seeking a dynamic and analytical candidate to lead the Client Services team. In this role, you will lead and mentor a dedicated team to deliver exceptional and timely service to our clients across various touchpoints. You will be instrumental in shaping the future of our client service strategy, and for exploring new technological solutions to support business growth.
PRIMARY RESPONSIBILITIES
Forecasting & Analytics:
- Establish and monitor key performance indicators (KPIs) to track the effectiveness of the client experience.
- Develop and maintain customer satisfaction metrics and reporting systems to measure and communicate progress to leadership.
- Develop and implement strategies to enhance the overall customer experience based on customer feedback analytics and trends.
Team Management:
- Lead and mentor a team responsible for delivering exceptional, efficient, and timely service across all touchpoints.
- Proactively anticipate fluctuations in demand throughout the year and create staffing plans to support peak volume.
- Strategically distribute tickets among team members, ensuring adequate resources are allocated to promptly address customers.
Championing Clients:
- Develop and implement a comprehensive pre- and post-purchase client experience strategy aligned with company goals and values.
- Provide clear guardrails and guidelines related to client experience issues and ensure efficient, timely, and effective resolution to maintain client trust and satisfaction.
- Act as a brand champion and ensure that every interaction with clients reflects and upholds the company's values.
- Partner with retail management to deliver a consistent customer experience across our sales channels.
- Collaborate with cross-functional teams, such as marketing, product, and operations, to ensure that the client experience supports organizational initiatives.
- Champion client voices. Communicate quantitative and qualitative feedback to product, design, operations, and marketing teams.
- Have a strong idea of industry benchmarks and best practices, and ensure emerging trends are communicated to leadership.
- Manage and grow revenue from special client groups, such as bridal and corporate gifting.
Other:
- Manage relationship with the customer experience platform provider.
- Collaborate with reverse logistics partners on SLAs and to resolve issues with client returns.
- Lead the exploration, innovation, and integration of new software solutions to optimize the team's efficiency and effectiveness and scale capabilities.
REQUIRED SKILLS & ABILITIES
- Excellent management and supervisory skills
- Excellent analytical skills
- Excellent verbal and written communication skills
- Extensive knowledge of customer service procedures and principles
- Organized and detail oriented
- Ability to resolve client issues while maintaining a professional and calm demeanor
- Ability to coach and mentor client services associates
- Proficient in Microsoft Office Suite
- Proficient in client experience management software platforms (ZenDesk, Gorgias, etc.)
EDUCATION AND EXPERIENCE
- Bachelor’s degree
- Previous experience in a supervisory role
- Previous experience in luxury goods preferred
Job Summary
Full Time
Public Administration
$83k-107k (estimate)
05/09/2024
07/07/2024
spinkcounty-sd.org
ZELL, SD
50 - 100
1994
REX BINGER
<$5M
Public Administration
Related Companies
The job skills required for Client Services Manager include Client Service, Customer Satisfaction, Futures, Microsoft Office, Written Communication, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Manager job description and responsibilities
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
02/16/2022: Shreveport, LA
They also ensure unsatisfied clients are compensated with free services, products, or discounts.
02/28/2022: Tucson, AZ
Client service managers oversee the hiring, orienting, and training of staff for the department.
01/16/2022: Yakima, WA
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
01/18/2022: Colorado Springs, CO
They develop policies and regulations necessary for ensuring client satisfaction.
03/08/2022: Poughkeepsie, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Manager jobs
Should be excellent communicators capable of leading a team.
02/21/2022: Utica, NY
Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.
02/12/2022: York, PA
As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.
02/02/2022: Canton, OH
Mastermind creative ways to deliver an exceptional client experience.
02/15/2022: Portland, ME
Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.
02/25/2022: New Haven, CT
Step 3: View the best colleges and universities for Client Services Manager.
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