1 Member Experience Associate Job in Howell, MI
Lake Trust Credit Union is Hiring a Member Experience Associate Near Howell, MI
Member Experience Associate - Howell/Grand River
This position is located at the Howell - Grand River Branch
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More Than A Job!*
Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.
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Benefits Include*
- Financial wellbeing services
- 401(K) matching with up to 5% match
- Reduced health insurance
- Employee wellbeing services
- DE&I initiatives
- Work-life integration
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What You'll Do*
The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members’ financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals.
- Proactively greet and interact with members as they enter the Credit Union. Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs.
- Be a financial coach to our members! Look for opportunities to maximize member loyalty, building and deepening the member’s relationship by assessing member’s total financial picture and offering solutions to advance their financial success.
- Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals.
- Maintain product knowledge at an expert level.
What you’ll bring
- High School Diploma/GED is required
- Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment.
- Proven ability to proactively interact with members to identify and uncover needs while supporting a strong member/customer service culture.
What You’ll Get
- Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
- Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.
- By prioritizing member wellbeing, which leads to increase engagement, improved team dynamics, higher levels of motivation and a stronger community culture.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person
Job Summary
Full Time
Banking
$37k-46k (estimate)
09/15/2023
05/14/2024
laketrust.org
LANSING, MI
50 - 100
Private
JANE KILE
<$5M
Banking
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The job skills required for Member Experience Associate include Customer Service, Products and Services, Initiative, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Experience Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Experience Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Experience Associate positions, which can be used as a reference in future career path planning. As a Member Experience Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Experience Associate. You can explore the career advancement for a Member Experience Associate below and select your interested title to get hiring information.
If you are interested in becoming a Member Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Experience Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Experience Associate job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Member Experience Associate.
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