Description

Lake Nona Performance Club

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Head Fitness Coach- Personal Training

MAIN FUNCTION:

The Head Coach is a key member of the Fitness and Wellness Department Team. Must display a concentrated knowledge of specific health and wellness related matters including, but not limited to: delivering exercise prescriptions to varying age and ability levels, conducting pre-activity assessments, administering health and fitness focused programming and providing a structured system designed to support and motivate members in their wellness journey. Experienced in overseeing and executing a comprehensive and individualized approach to whole-person health and the associated service offering designed to achieve an optimal state of wellbeing. This is inclusive of delivering safe and effective exercise prescriptions protocols and employing basic lifestyle and behavior management principles. Must be able to oversee and apply the department’s health-risk stratification policy to ensure all clients safe initiation of exercise in the center. The Head Coach will oversee the overall growth of personal training and assisting in oversight of Fitness Department revenue generating programs, thus it is paramount this position exhibits excellent leadership, effective communication, exemplary customer service related skills, and leading by example through delivering Fitness and Wellbeing services.

DEPARTMENT: Fitness and Wellness

REPORTS TO: Director of Fitness and Wellness

DIRECT REPORTS: Personal Trainer, Fitness Service Associate, Fitness Floor Attendant

EDUCATIONAL REQUIREMENTS:

• Bachelor's Degree in Exercise Science or related field (exercise physiology, athletic training, public health)

HIRING REQUIREMENTS:

• Minimum of three years of strong, progressive experience in exercise prescription and health/wellness coaching for healthy and special populations
• Demonstrated success in providing fitness services and excellent customer service within IWP
• NCCA Certifications such as, but not limited to: NATA- AT; ACSM- EP/CPT, NASM- CES, BLS/AED
• No written disciplinary action within the last 12 months
• Pass Background Check
• Eligible to work in the United States

PREFERRED SKILLS AND ATTRIBUTES:

• Excellent time management and organizational skills
• Excellent interpersonal skills needed for exemplary customer service; outgoing, friendly, and compassionate
• Excellent leadership qualities needed to build and manage a team in a performance-driven environment.
• Technologically savvy with the ability to function well within business management software systems, customer portals and member apps.
• Master's Degree in pertinent field of study

POSITION EXPECTATIONS:

Applied (Programming)

• Competent in overseeing and executing a comprehensive and individualized approach to whole-person health and the associated service offering designed to achieve an optimal state of wellbeing.
• Competent in overseeing and executing a comprehensive pre-activity screening process, including executing the center’s health risk stratification policy, on a daily basis.
• Demonstrates ability to create, execute, and modify an effective and appropriate exercise prescription (and/or basic behavioral, lifestyle management plan as needed) based on the pre-activity screening findings for general and special populations.
• Able to effectively document client assessments, progress, and achievement and professionally communicate such to the member/client.
• Proficient with conducting educational presentations and seminars on various health and wellness related topics including the multiple Dimensions of Wellbeing.
• Committed to providing the best services possible by assuring self and staff maintain current certifications, attending continuing education seminars, and reviewing industry literature.

Administrative (Operations)

• Demonstrates competency in managing and administering client scheduling, client contacts, member tracking software, and managing the My Wellness Cloud Portal (or similar).
• Routinely monitors the daily operational logistics of the Fitness Team including assessment/program scheduling and delivery.
• Positions the team in a way for fitness services to exceed the member’s expectations.
• Provides oversight to the center’s quality assurance practices for all department services to ensure program delivery, as well as the environment, is safe and effective.
• Able to effectively document client assessments, progress, and achievement and professionally communicate such to members and clients.
• Oversee and routinely complete the department’s daily task check sheet as assigned.

Management (Customer Relations/Team Performance)

• Contribute to achieving a consistently excellent member experience resulting in high member satisfaction ratings and low member attrition.
• Facilitate team meetings and workshops to develop Fitness Department services, identify areas of opportunity, and drive revenue.
• Assist in addressing member and staff concerns regarding fitness services and provide prompt and member- friendly follow up.
• Oversee Fitness Services Staff during daily operations; in particular, the staff’s performance as it relates to schedule management and general knowledge/effectiveness. Also, ensures a consistent visible floor presence and continual active member engagement.
• Provides general supervision for clients participating at the facility. Is committed to providing a safe, clean and organized environment and delivers customer service excellence.
• Demonstrates the ability to safely operate and oversee all equipment and services related to the Fitness and Wellness Department or other assigned tasks.
• Participate in Manager on Duty shifts as assigned.
• Provide input and/or conduct employee feedback sessions; including annual performance reviews of direct reports and sit-in on all fitness staff reviews.
• Proficient with all current facility policies and procedures and ensures all operations and practices of the department satisfy those policies and procedures.

General

• Consistently meets and/or exceeds the Center/Department performance objectives and Key Performance Indicators as outlined in the Annual Strategic Plan.
• Demonstrates the desire to continually improve areas of the business by identifying an area for improvement, devising a solution, then implementing a plan
• Routinely achieves a high-level of organizational alignment, plays a vital role in realizing a Culture of Excellence and adheres to the IWP Code of Conduct.
• Accepts constructive criticism/direction and effectively changes own performance.
• Passionate about improving the health and wellbeing of others and able to lead by example by living a healthy and active lifestyle.

Disclaimer:

The intent of this job description is to describe the general nature of the duties and responsibilities required of all job incumbents assigned to this title. It is not intended to be a comprehensive list of all job responsibilities. Therefore, incumbents may be asked to perform other duties within reason and as required.

Qualifications