Description

MAIN FUNCTION:

The Chile Care Attendant is a member of the Member Services Department Team. The CCA is ultimately responsible for creating a safe and engaging environment for the participants of the Child Care Program. The CCA must be proficient at supervising and managing children ranging from 6 months to 8 years of age. This is achieved by creating a fun environment with opportunities for structured play, age-appropriate learning and positive social interactions. Also, the CCA should demonstrate the interpersonal skills necessary to communicate with parents/guardians in a way that earns their confidence and trust in how the care for their child is delivered. The goal of these efforts is to create an excellent experience for the participants of Child Care and, more importantly, create life-long promoters of the Center.

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DEPARTMENT: Member Services

REPORTS TO: Member Services Manager

DIRECT REPORTS: None

EDUCATIONAL REQUIREMENTS:

• High School Diploma or GED

POSITION EXPECTATIONS:

Applied

• Responsible for the safety of each Child Care participant and is well versed in the Emergency Response Plan in case of an emergency.
• Demonstrates the ability to create and deliver age-appropriate programming in a fun and engaging way.
• Can effectively manage children from 6 months to 8 years of age, including small groups, and appropriately handle behavior issues as they arise.
• Responsible for executing the customer Service Standards for all aspects of the operations.
• Demonstrate the ability to form relationships and communicate with members in a way that shows compassion and the willingness to assist the member in any way possible.
• Execute excellent telephone etiquette in a way that is accommodating and helpful to the caller, regardless of the nature of the call.

Administrative

• Demonstrates competency in managing and administering duties related to computer tasks, specifically the Club Management software system, including POS, client scheduling, and general data entry.
• Demonstrates competency with the telephony system daily operations.
• Committed to regularly providing a clean and sanitary facility for all children and guests.
• Routinely completes the department’s daily task check sheet as assigned.

Management (Customer Relations/Team Performance)

• Contribute to achieving a consistently excellent member experience resulting in high member satisfaction ratings and low member attrition.
• Address all member concerns and provide prompt and member-friendly follow-up.
• Proficient and compliant with all current facility policies and procedures.

General

• Consistently meets and/or exceeds the Center’s performance objectives and Key Performance Indicators as outlined in the Annual Strategic Plan.
• Demonstrates the desire to continually improve areas of the business by identifying an area for improvement, devising a solution, then implementing a plan.
• Routinely achieves a high-level of organizational alignment, plays a vital role in realizing a Culture of Excellence and adheres to the IWP Code of Conduct.
• Accepts constructive criticism/direction and effectively changes own performance.
• Passionate about improving the health and wellbeing of others and able to lead by example by living a healthy and active lifestyle.

Implementation Date: 1/2016

Approved By: James W. Ellis, Executive Vice President, Integrated Wellness Partners, LLC

Revision Dates (Corporate): 8/2020

Revision Dates (Center):

Disclaimer:

This job description describes the general nature of the duties and responsibilities required of all job incumbents assigned to this title. It is not intended to be a comprehensive list of all job responsibilities. Therefore, incumbents may be asked to perform other duties as required.

Qualifications

HIRING REQUIREMENTS:

• Excellent communication and other interpersonal skills.
• Current BLS/AED Certification through the ARC or AHA
• No written disciplinary action within the last 12 months
• Pass Background Check
• Eligible to work in the United States

PREFERRED SKILLS AND ATTRIBUTES:

• Previous experience in a childcare setting
• Actively pursuing a degree in an education-based curriculum