Job Title : Teller II

Primary Location : Sarasota, FL

Employee Status : full-time hourly

Estimated Hours / Week : 38

Remote : No

of Travel for the Position : 0%

What You'll Get : (note varied offerings based on role and hours)

• Weekly Pay
• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
• Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
• Retirement options like 401 (k) with company match and pension.
• Paid time off : Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
• Tuition reimbursement

About this position :

LMCU is looking for a Teller II who is responsible for receiving and processing LMCU Member transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments.

Assists members with account maintenance and changes. Collaborates with branch staff to cross-sell and increase member share of wallet.

Ensures security and compliance procedures are followed in all transactions.

What you'll do :

Independently receives and processes customer financial transactions including : deposits, withdrawals, transfers, and loan payments.

Follows check procedures, check / cash handling processes, and ensures accuracy in all transactions. Educates and supports members to utilize LMCU Online Banking Portal.

Provides exceptional member service, adheres to I AM LMCU guidelines, and contributes ideas to improve member experience.

Conducts problem-solving strategies resulting in a win-win solution for both the member and LMCU. Completes voided transactions, account maintenance, CD maintenance, process disputes, stop payments, payroll distributions, Card Services requests, check order requests, basic loan payment information, closing accounts, member account changes, and fee schedules, both accurately and efficiently.

Grants overrides and creates new shares. Follows established procedures and guidelines for check holds, outgoing funds, non-member transactions, and safe deposit boxes.

• Performs with assistance : new account processes, closing accounts, member account changes, OnBase and CRM, vault processes, demonstrating cash limit knowledge, following monthly audit procedures with the vaults.
• Collaborates with branch staff to effectively cross-sell products and services, and close deals to increase member share of wallet.
• Follows security procedures and ensures appropriate steps are taken to correct unsatisfactory conditions.

What You'll Bring :

• One to two years of similar or related experience.
• Excellent written and verbal communication skills.

Who We Are :

We're proud of our past, thrilled with our present, and couldn't be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success - benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don't exist at traditional banks.

It's about always doing what's best and right for our members - it guides everything we do.

From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day.

As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members' lifetime financial needs.

You'll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.

LMCU is an Equal Opportunity Employer

Last updated : 2024-03-07