LaFrance Corp is currently seeking a dynamic Customer Service Representative to join our Account Services Team. Candidates must be highly motivated, and capable of working independently and as part of a team.

WHO WE ARE

LaFrance Corp is a worldwide leader in the manufacturing of three-dimensional corporate logos, branding solutions, image enhancement, and electronics plastic enclosures. Our customer base consists of various global industry leaders in consumer and professional products; including but not limited to; sports equipment, audio, automotive, motorcycles, appliances, mobile devices and eyewear. We support our customers in promoting their corporate image through innovative materials and designs for manufacturing solutions. LaFrance Corp is a privately owned business founded in 1946. Our corporate headquarters is located in Concordville, Delaware County, PA. LaFrance Corp is a creative work community with a strong corporate culture and fundamental core values such as Family, Teamwork, Use of the Creative Process, Respect for our Roots, Love of Technical Challenges, Honest and Fair, and Home-Grown Management.

The Customer Service Role

The Customer Services Representative works with the Account Teams and the Customer to provide on-time manufacture and delivery of branding products.

Detailed responsibilities include:

• Communicates effectively with customers regarding status and details of orders
• Creates, edits, and acknowledges sales orders both manually and via electronic portals; Identify special requirements and communicate them to the Production planning team
• Creates, edits, and maintains customer and part specific master data including Customer billing and ship-to information, customer part number cross references, customer pricing
• Capable of resolving customer issues through various communication channels
• Communicate and coordinate with internal team members to support excellent performance for our customers
• Maintain accurate records of customer interactions

Requirements:

• 5 years of customer service experience in a manufacturing environment
• Associate’s or Bachelor’s Degree
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Advanced experience with Microsoft Excel, including pivot tables and lookup functions
• Detail-oriented individual
• Must quickly learn and be comfortable navigating customer web portals
• Must be very professional and well-spoken over the phone

We seek candidates that share the following Values:

· Passion for learning and creating results

· Eager to be a major contributor to a championship team’s success

· Love of challenges

· Respect for all employees as family members

· Commitment to support our Corporation in living our Core Values

Benefits include medical, dental, vision, life and disability insurance, tuition reimbursement, accrued paid time off, 401K Plan, and a fitness center on the premises.

For a full description of our Company products, please view our website at www.lafrancecorp.com

Job Type: Full-time

Pay: $24.03 - $26.44 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Commute:

• Glen Mills, PA 19342 (Preferred)

Ability to Relocate:

• Glen Mills, PA 19342: Relocate before starting work (Required)

Work Location: Hybrid remote in Glen Mills, PA 19342