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Member Service Representative (Arlington, VA)
$39k-48k (estimate)
Full Time | Banking 5 Months Ago
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Lafayette Federal Credit Union is Hiring a Member Service Representative (Arlington, VA) Near Arlington, VA

Description

Welcome to Lafayette Federal Credit Union Careers! Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in our endeavor to be the premier financial partner for every one of our members.

  • Do you have a passion for people and value friendly, welcoming interactions?
  • Do you value helping people find solutions to their needs?
  • Are you looking for an entry-level career that will position you to learn and grow in the financial services industry?

If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Member Service Representative to join our dynamic team at our Crystal City Financial Service Center!

About us:

Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! We have been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also ranked #12 in S&P Global’ s Top Performing Credit Union’s in 2022 for the second year in a row!

Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.

Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.

Requirements

About the role:

The Member Service Representative is not your typical teller role. You will be joining a dynamic team focused on providing credit union members with an unparalleled customer service experience. As a Member Service Representative, you will be empowered to do what’s right for the member because you have a passion for helping others succeed.

A day in the life of a Member Service Representative will include:

  • Processing all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
  • Give prompt, efficient, and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
  • Cross-selling and promoting Credit Union products and services.

Our ideal candidate will have entry-level banking and/or retail experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.

Top benefits or perks:

Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including:

  • Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
  • Fully funded deductible (HMO Plan)
  • 401k employer matching contribution
  • Income protection with life insurance, short and long-term disability
  • Paid time off & holiday leave
  • Educational assistance
  • Commuter benefits program and more!

Location:

Join our innovative team in the heart of Crystal City, Virginia, where cutting-edge technology, diverse talent and vibrant city life converge to create an unparalleled environment for professional growth and Success.

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

*EOE/AA/DISABILITY/VETERAN

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$39k-48k (estimate)

POST DATE

11/01/2023

EXPIRATION DATE

05/08/2024

WEBSITE

lfcu.org

HEADQUARTERS

MC LEAN, VA

SIZE

100 - 200

FOUNDED

1935

CEO

PETER BENJAMIN

REVENUE

$10M - $50M

INDUSTRY

Banking

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About Lafayette Federal Credit Union

Lafayette Federal Credit Union is one of the premiere financial institutions in the Washington, D.C. area. Since our founding in 1935, we have sought to provide our members with a safe and convenient place to save, and to offer loans at rates and terms more favorable than those of other financial institutions. We also work hard to provide top-notch customer service. View our careers at www.lfcu.org/careers! Federally insured by NCUA. Equal Housing Lender. Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (CFS), a registered broker-dealer (Member FIN...RA www.finra.org /SIPC www.sipc.org ) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Lafayette Federal Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members. Investment representatives at Lafayette Federal Credit Union are licensed to transact securities business in MD. More
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The job skills required for Member Service Representative (Arlington, VA) include Customer Service, Cash Handling, ATM, Financial Services, Confidentiality, Cross-Selling, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative (Arlington, VA). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative (Arlington, VA). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Member Service Representative (Arlington, VA) positions, which can be used as a reference in future career path planning. As a Member Service Representative (Arlington, VA), it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative (Arlington, VA). You can explore the career advancement for a Member Service Representative (Arlington, VA) below and select your interested title to get hiring information.

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If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Member Service Representative job description and responsibilities

Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.

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Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.

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The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Member Service Representative jobs

An associate member service also manages membership application requests and evaluates eligibility.

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Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.

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