Entech Staffing Solutions is seeking a Case Manager for a non-profit in Flint, MI. This position is responsible for providing a high-level of customer service while focusing on assessment of the client, child safety, and volunteer options. A primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while utilizing the policies and procedures set by the agency. Another primary function of this position is to provide support to the match ensuring child safety, positive impacts for youth, and satisfying relationships between children and volunteers. This is a full-time position with the opportunity to go direct based on job performance, attendance, attitude, etc. Pay Rate: $20.00/hr.

Duties/Responsibilities:

• All customer and stakeholder contacts are marked by an atmosphere of engagement and motivation.

• Assess volunteer “fit” as a mentor. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes including home visits and references.

• Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.

• Review all enrollment information and assessments and make match recommendations, effectively aligning volunteer’s interests and qualifications with child’s needs while following procedures outlined in the Policy and Procedure Manual.

• Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction.

• Establish and/or collaborate with other community resources to promote activities, fundraising and other special events.

• Must meet or exceed the agency’s benchmarks ensuring quality performance metrics.

• Other duties and tasks related to case management, fundraising, activities, and special events.

Requirements:

• Minimum Bachelor’s Degree in social services, human resources or related field.

• A minimum of three years’ experience working with both child and adult populations; specific assessment, intake or interview experience preferred; understanding of child development and family dynamics.

• Must have access to transportation, valid driver’s license, and meet state required automobile insurance minimums.

• This position requires 10-15% of total work time for travel. This includes home assessments for both children and volunteers.

• Routine office environment. Flexible work hours to meet customer needs. When home visits are necessary, must travel to local communities and neighborhoods.

• Proficiency in Microsoft Office; including Word, Outlook, and Excel

• Excellent oral and written communication skills reflecting solid customer service both in person and telephone.

• Ability to relate well in multicultural environments.

• High-level interviewing skills.

• Ability to form and sustain meaningful match relationships based on positive youth development.

• Ability to use time effectively.

• Ability to adapt to shifting priorities.

• Ability to focus on details.

• Ability to maintain confidentiality throughout daily operations.

• Knowledge of community outreach.

• Must pass drug test and criminal background check.

INDGB