3 Hotel front desk Jobs in Capitol, MD
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LA QUINTA INN & SUITES is Hiring a Hotel front desk Near Capitol, MD
Job overview
As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.
You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events / functions in the hotel and surrounding areas.
The ideal candidate will :
- Have one year of hotel, customer service and / or sales experience.
- Special consideration will be given to those who exhibit a proven track record of exemplary customer service / sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
- Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
- Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.
Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
- Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
- Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
- Provides a professional image at all times through appearance and dress.
Note : Other duties as assigned by supervisor or management
Last updated : 2024-05-09
Job Summary
Full Time
Accommodations
$31k-41k (estimate)
03/24/2024
05/12/2024
laquintaokc.com
OKLAHOMA CITY, OK
25 - 50
2018
Private
JIM THOMPSON
<$5M
Accommodations
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The job skills required for Hotel front desk include Customer Service, Guest Service, Leadership, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel front desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel front desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel front desk positions, which can be used as a reference in future career path planning. As a Hotel front desk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel front desk. You can explore the career advancement for a Hotel front desk below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk job description and responsibilities
Hotel Front Desk greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Bangor, ME
They work with management to organize the front desk and ensure that guests have a pleasant stay.
03/04/2022: Provo, UT
Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner.
05/04/2022: Yakima, WA
They are responsible for the guest registration process and communication of hotel
05/08/2022: Lake Charles, LA
Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel.
04/18/2022: Louisville, KY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk jobs
They must have the ability to stand for long periods of time and knowledge of basic computer skills
04/02/2022: Juneau, AK
Being a good Hotel Front Desk must be approachable and attentive wih their guests.
02/21/2022: San Antonio, TX
Hotel Front Desk should be able to promote specific hotel services and offer suggestions.
05/04/2022: Syracuse, NY
Front desk employees need to be able to get along and work with a variety of people.
03/21/2022: New Haven, CT
Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone.
04/05/2022: Killeen, TX
Step 3: View the best colleges and universities for Hotel Front Desk.
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