Description

The Cafe Manager builds a healthy business and a healthy culture within their cafes. Ensure the operational needs of the cafe are met, while also supporting, and providing leadership to the team members of the cafe. Enjoys working in a fast paced café environment, and can effectively work under pressure . In this role they will work with, and develop a team of baristas to provide the exceptional customer service and quality coffee experience that La Colombe has built its reputation on. The La Colombe Cafe Manager possesses a high sense of responsibility, quality, ethics, and integrity.

PEOPLE & CULTURE Build team and maintain engagement by providing an excellent employee experience. Communicate proactively, professionally and positively with the team and guests. Follow up consistently to build and maintain trust. Demonstrate compassion and care in relationships with teams while setting clear expectations and accountabilities. Confront, diffuse and resolve difficult situations in a proactive, objective and solution oriented manner. Coach team to meet standards, perform well and treat one another respectfully. BEVERAGE QUALITY Ensure teams consistently meet drink standards and serve beverages in a timely manner. Coach baristas to improve drink preparation skills. Work with other Cafe Managers, Lead Baristas, and Technical Department to achieve quality control from a technical perspective (brewing devices, water quality, TDS measurements, etc.) Scheduling regular cuppings to help promote general coffee knowledge. Work collaboratively with the market trainers to ensure that all employees are bar trained up to La Colombe’s beverage standards. 

HEALTH & SAFETY Ensure that all safety protocols are followed even when you are not present. Ensure safety, harassment, injuries or any other issues brought to your attention are reported and addressed immediately. Complete Monthly Health Inspection Checklist and maintain food service manager health certificate.Create any relevant checklists to ensure the proper maintenance and wellbeing of the cafe.

HOSPITALITY Cultivate and create an environment that is passionate about hospitality. Educating baristas so that they are fluent with the La Colombe mission and culture as well as the story of our coffees. Build relationships with guests by communicating warmly and authentically. Seek opportunities to engage with guests. Deliver timely, professional and knowledgeable service. Exceed guest expectations.

BUSINESS MANAGEMENT Carefully, thoughtfully and craftily curate the LaColombe experience in the cafe. Continuously works on business development in strategy in all aspects including but not limited to boosting relationships with local organizations and entities, product display and initial roll-outs and other relative tasks. Develop and maintain a labor schedule that is efficient and cost effective. Complete payroll and admin tasks accurately and on time. Work with daily cash, POS system, submit sales excels to HQ and review weekly sales with the management team. Build sales consistently and deliberately. Manage controllable costs skillfully and effectively.

Qualifications

• Food Service: 3 years of food service experience.

• Years in Mgmt: 2 years min.

• People skills: Dealing with the public and team proactively, professionally, and positively.

• Ownership: Takes initiative, personally drives & takes pride in business. CARES