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Job Title: Analyst – Customer Service
Division: Operations America, Consumer Products Division – Product Development
Location: Cranbury, NJ
Reports To: Director – Customer Care
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.
What You Will Learn:
This is a role within Customer Service with the goal of receiving, troubleshooting, and releasing work to our Distribution Centers while also looking for and working on initiatives to improve processes and streamline activities.
This position will have a significant portion of their time dedicated to the day-to-day management of order flow for the assigned customer accounts while supporting key metrics and KPIs.
Customer Service - Day-to-Day Responsibilities (~70%):
Customer Service – Additional Responsibilities (~30%)
What We Are Looking For:
Required Qualifications:
Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions.
Preferred Qualifications:
Competencies:
Analytical:
Interacts Effectively:
Display sensitivity to the L’Oréal Métier and demonstrates excellence:
Achieves results:
Manages complexity and demonstrates entrepreneurship:
What’s In It For You:
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
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Full Time
Retail
$74k-93k (estimate)
11/15/2023
05/09/2024
loreal.co.uk
LONDON
3,000 - 7,500
1932
VIANNEY MARIE HUGUES DERVILLE
$1B - $3B
Retail