WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with co-workers.
• Possesses complete knowledge of Hotel Front Desk procedures and policies and assures their implementation.
• Counsels, guides and instructs the Front Desk Clerks in the daily performance of their duties and provides exceptional leadership.
• Distributes shift work among Front Desk Clerks and assures the timely completion of work.
• Handles guest complaints and rooming problems. Performs in a proactive manner and resolves all issues in a timely manner. Acts as the deputy ensuring and monitoring that all Front Desk Agents communications are positive and provides return guest.
• Oversees the handling of guest accounts including declined credit cards and non-zero balances. Acts as a billing agent for all charges posted through those accounts. Assures the handling of guest related services such as faxes and posting of charges to rooms.
• Maintains knowledge of services offered by L’Auberge and daily special events and in-house groups that affect operations at the Front Desk. Maintains communication with Housekeeping and VIP Services for special requests and rushed rooms.
• Responsible, with Front Desk Supervisor, for handling same day VIP blocks and inventory management, monitoring occupancy status.
• Handling complex guest service situations such as room moves and unassigned reservations. Acts as communication center between guests and various internal departments to ensure guest satisfaction.
• Ensures that the Front Desk is turned over to the oncoming shift in an efficient and orderly manner. Verifies accuracy in Front Desk Clerks’ banks and audits.
• Performs as a Front Desk Clerk when necessary.

BRING US YOUR BEST.

• Ability to use all equipment associated with the position including but not limited to keyboards, telephones, fax machines, copiers, printers and key encoders.
• Ability to use a computer effectively to access, understand and input customer information.
• Ability to effectively communicate in English with customers and all levels of employees.
• Ability to observe and direct actions of subordinates.
• This position requires the incumbent to stand for the majority of an eight hour shift.
• Ability to effectively and efficiently move around work area.
• Ability to efficiently retrieve and replace safety deposit boxes as needed.
• This position is at times subject to crowds, noise and smoke, the severity of which depends upon customer volume.
• Complete working knowledge of Front Desk Clerk’s duties required.
• Good written and verbal communications skills.
• Ability to speak English required.
• Must be at least 18 years or older.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer