Key responsibilities for this position will include the following:
* Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
* Act as the single-point-of-contact to customers and cross functional departments to process and fulfill customer orders; providing accurate documentation and continual communication to customer throughout the process.
* Take ownership of and resolve complex inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses.
* Escalate issue to the next appropriate level of customer support as needed.
* Maintain accurate records of all internal and external interactions in the appropriate database/system.
* Prepare and distribute standard and customized internal and customer reports.
* Understand Customer Order Management policies, procedures, and metrics.
* Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
* Participate in/lead process improvement projects.
* Engage in providing “value – added” services and promoting customer facing tools such as online portals.
* Perform tasks required to maintain integrity of data in relevant systems.

Position Requirements:
* High School Diploma required. College or equivalent degree preferred.
* Minimum of 2 years customer service-related experience is required.
* Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
* Communication (Written and Verbal): Strong customer service skills and interpersonal skills. Communicates in a clear, organized, and precise manner with functional areas to drive the required response.
* Strong ability to work independently and manage one’s time.
* Strong ability to accurately document and record customer/client information.
* Previous experience with computer applications, such as Microsoft Office Suite. It is absolutely imperative that the selected candidate be proficient with MS Excel.
* Cultural knowledge: Ability to understand, communicate and effectively interact with people across cultures and languages.
* Ability to learn new skills required to utilize internal systems like Order Management Systems (OMS) and Customer Relationship Management (CRM) Systems etc.

Job Type: Contract

Salary: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer service: 2 years (Required)
• Order management system: 2 years (Required)
• Call center: 1 year (Required)

Ability to Relocate:

• Nashville, TN: Relocate before starting work (Required)

Work Location: In person