Job Title: Call Center Customer Service Representative
Position Type: Contract (3-4 months)

Location: Hybrid
Salary: $15-17 per hour
Job ID#: #135841

Overview:
As a Customer Service Representative (CSR), you will play a crucial role in delivering exceptional customer service and support to our users. You will be the first point of contact for customers seeking assistance with inquiries, concerns, or technical issues related to our products or services. Your primary responsibility will be to resolve customer inquiries efficiently and effectively while maintaining a high level of professionalism and empathy.

Responsibilities:

· Respond efficiently and accurately to users who reach out for support

· Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.

· Learn and utilize support tools and software appropriately.

· Sort through user feedback from multiple channels

Qualifications:

· 4 years of experience providing exceptional customer service via email/written channels

· Strong written communication skills (written fluency in multiple languages is a plus)

· Proficiency with computers, CRM software, ticketing systems/platforms, and strong typing skills

· First-class time management and decision-making skills

**IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. https://intelliprogroup.com/

Equal Opportunity Employer: IntelliPro values diversity and is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status.

Inclusivity Commitment: IntelliPro embraces candidates of all abilities and is dedicated to ensuring that our hiring and interview processes accommodate the needs of all applicants.

Job Type: Contract

Pay: $12.00 - $16.00 per hour

Expected hours: 40 per week

Shift:

• Day shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you amenable to working with $12 to $16 per hour for this job?

Experience:

• Call center customer service: 2 years (Required)

Ability to Commute:

• Nashville, TN 37209 (Required)

Work Location: In person