The KW Real Estate Planner (KWREP) Community is dedicated to spreading communal value across all regions and market centers. We develop and provide certified training sessions for real estate professionals, complemented by weekly mastermind groups and comprehensive training initiatives. Our community is expanding rapidly, and we are actively seeking assistance to manage both the community dynamics and the operational aspects of the company.

Position Overview:

The Operation Manager will play a pivotal role in managing the day-to-day operations of the Real Estate Planner community. This individual will be responsible for overseeing various aspects, including recruitment, financial strategies, revenue generation, vendor relations, curriculum development, member engagement, system optimization, support management, event promotion, and certification encouragement. The ideal candidate will have a strong background in operations management, experience in community building, and proficiency in relevant system applications.

Key Responsibilities:

• Recruitment of New Members:
• Develop and implement strategies to attract new members to the community.
• Collaborate with the marketing team to execute targeted recruitment campaigns.
• Conduct outreach activities and networking events to expand the community's reach.

• Member Retention:
• Develop strategies to enhance member retention and reduce churn rates.
• Analyze member feedback and satisfaction surveys to identify areas for improvement.
• Implement initiatives to increase member engagement and loyalty.
• Work closely with community leaders to address member concerns and enhance the overall member experience.

• Regional Ambassador Collaboration:
• Collaborate with Regional Ambassadors of the community to create programs that leverage their local networks and increase program outreach.
• Develop training and support resources for Regional Ambassadors to effectively promote the community and recruit new members.
• Coordinate with Regional Ambassadors to organize local events, workshops, and meetups to engage prospective and existing members.
• Regularly communicate with Regional Ambassadors to align strategies and share best practices for community growth and outreach.

• Financial Management:
• Develop and execute financial strategies to ensure the community's financial health and sustainability.
• Identify opportunities for creating additional revenue streams through memberships, events, and partnerships.
• Monitor and analyze financial performance, and make recommendations for improvement.

• Vendor and Affiliate Management:
• Cultivate relationships with vendors and affiliate partners to enhance offerings and generate revenue.
• Negotiate contracts and agreements with vendors and affiliates.
• Ensure vendors and affiliates deliver quality products and services to meet community standards.

• Curriculum Development:
• Collaborate with community leaders to develop new curriculum offerings.
• Ensure curriculum aligns with community goals and objectives.
• Continuously assess and improve curriculum based on member feedback and industry trends.

• Operations Management:
• Oversee all backend operations to ensure smooth functioning.
• Implement and optimize systems for member onboarding, engagement, and support.
• Conduct regular risk analysis to identify and mitigate potential operational issues.

• Support Team Management:
• Lead and manage the support team to provide exceptional service to community members.
• Establish and monitor KPIs for the support team's performance.
• Provide training and resources to support team members as needed.

• Event Promotion and Attendance:
• Work with the marketing team to promote community events and increase live attendance.
• Develop strategies to engage members and encourage participation in live sessions and events.
• Analyze attendance data and feedback to improve event experiences.

• Certification Encouragement:
• Encourage and support members in pursuing certifications and professional development opportunities.
• Provide resources and guidance to help members prepare for certification.
• Track certification progress and celebrate members' achievements.

Requirements:

• Bachelor's degree, operations management, or a related field experience (Master's degree preferred).
• Proven experience in operations management, preferably in a community or membership-based organization.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in software applications such as Kajabi, Zapier, Zendesk, Zoom, and data management systems.
• Ability to analyze data and make data-driven decisions.
• Experience in risk analysis and mitigation strategies.
• Knowledge of community-building principles and practices.
• Ability to multitask and prioritize tasks effectively.

Job Type: Full-time

Pay: $49,572.50 - $70,904.51 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person