Job Complexity & Critical SkillsAs a key employee liaison between the client and KWPM services & internal support staff, the Housekeeping Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. 

The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills.

Duties and Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervise and assign tasks to the housekeeping staff.
• Order, maintain, and keep full stock of housekeeping supplies needed to complete work.
• Maintain all work and common areas clean and free from debris.
• Supervise trash pickup of all common areas and property.
• Report deficiencies and repair needs around the property as observed.
• Clean hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, common rooms (party room, children’s play room, fitness center) and other work areas so that health standards are met.
• Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• Carry toilet items, and cleaning supplies, using wheeled carts.
• Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.
• Dust and polish furniture and equipment.
• Keep storage areas and carts well stocked, clean, and tidy.
• Remove debris from driveways, garages, and swimming pool areas.
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
• Report any and all maintenance items that include, but is not limited to, burned out lights, leaks, broken equipment to the Building Maintenance Department.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Dust window blinds.
• Observe all State, Federal and Company safety standards/precautions while performing task in order to maintain a safe work environment.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Prepare rooms for meetings, and arrange decorations, and furniture for social or business functions.
• Observe all State, Federal and Company safety standards/precautions while performing task in order to maintain a safe work environment.
• Properly utilize new equipment and follow safety procedures prior to using this equipment.
• Respond to emergency maintenance requests as required.

Competencies;Supervisory Responsibility; this position will supervise team members and is responsible for motivating, coaching and training team members within the department.

Work EnvironmentThe Housekeeping Supervisor performs their work in a residential environment. While primarily responsible for the cleaning of common areas and waiting areas, they will need to have the ability to work around chemical cleaning solutions. Position requires occasional exposure to the outdoor climate and weather conditions. 

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to stand for extended periods of time, walk and climb stairs, climb ladders, crawl in small and tight spaces; stoop and/or kneel; lift and/or move and/or carry up to 20 pounds in the work environment.
• Ability to push cleaning equipment up to 30 lbs.
• Ability to handle, finger, grasp and feel objects and equipment.
• Ability to reach with hands and arms.
• Ability to repeat various motions with the wrists, hands and fingers.

Position Type/Expected Hours of WorkNon-exempt (hourly) position. Days and hours schedule will be determine at each property/location to suit the business needs of the community. This schedule may change to accommodate the business needs of the property.

Required Education and Experience

• Prior experience in a related position.
• Minimum 3 years’ experience working in the role of housekeeper, janitor, or porter for a residential building.
• At least one-year experience in managing and supervising a housekeeping department.
• Knowledge of cleaning and sanitation products and how to properly use them.
• Ability to use standard cleaning equipment within a residential building; vacuum cleaner, floor polisher, cleaning cart, etc.
• Must have the ability to react and address all emergencies in a timely manner.
• Effective written and verbal communication skills.

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.