Kushfly.com is an online, on-demand cannabis delivery company has been operating for the past 9 years in Los Angeles.

We are seeking a focused, friendly, and confident Dispatcher/Customer Service Representative with strong multitasking and communication skills. This position is ideal for someone with an interest in cannabis industry who likes to be challenged and is comfortable thinking on their feet. The position is not a good fit for anyone who is easily overwhelmed or would not be comfortable leading conversations with customers. Pay is hourly ($19/h) plus commission for meeting sales, as well as a percentage of tip share ($5-$10/h) and self initiated sales commission (10% of the sales). Must have open availability and be open to both morning and night shifts.
Potential to work in other departments based on skill and performance.

Responsibilites:

Customer service via text, call, chat, and email

Order processing and fulfillment (Woocommerce and Shopify)

Efficient routing and dispatching drivers (Onfleet)

Cash handling

Communication with drivers and other team members

Qualifications:

Basic computer literacy required; strong knowledge is a plus

Basic knowledge of cannabis products and industry required with expectation to grow; strong knowledge preferred

Availability to work nights, weekends and holidays

At least 2 years of customer service experience

Must have a smartphone and reliable transportation

Basic math skills

Proficiency in English

Job Types: full-time

Hourly: $19.00 to $27.00 per hour including commission and tip share. Average $25 per hour

Hours of Operation: 7 days a week, 8:30am-10:30pm

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Expected hours: 28 – 40 per week

Benefits:

• 401(k)
• Health insurance

Experience level:

• 2 years

Shift:

• Day shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What makes you a great fit for this position?
• Have you used Woocommerce/Shopify for order management before?
• Have you used Onfleet dispatching software before?

Experience:

• cannabis industry: 2 years (Required)
• customer service: 2 years (Required)

Work Location: In person