BASIC PURPOSE AND SCOPE OF POSITION The Manager of Business Intelligence (BI) manages and leads a team responsible for delivering analytics and technical support needed to improve the operations/performance of the Parts Department including warehouse operations. The position is responsible for creating a vision for establishing, implementing, and maintaining tools, systematic environments, and strategies that ensure data from various systems/sources is readily available for use by the BI team including self-serve end users. The position is expected to be a subject matter expert of Parts policies, procedures, and systems. The position works with key stakeholders and leads the BI team to increase operational efficiencies and streamline existing processes as well as implement new business strategies and processes. The Manager is responsible for logging of all projects, leading and executing projects, assigning and overseeing projects conducted by the BI team, and ensuring support for ongoing solutions or business tools. The position coordinates all system requests, ensures proper user testing, validates functionality, and oversees implementation. The position manages the activities of the BI team to ensure all analyses, projections, conclusions, presentations, reports, data visualizations, supply chain metrics/KPIs dashboards, and solution proposals are thorough, accurate, complete, and dependable. PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines: Evaluates the procedures and technologies utilized by the organization and develops standardized, repeatable, and efficient process for analytics, reporting, data visualizations, and dashboards. Creates and maintains environments and tools to enable self-serve analytics across the Parts organization. Drives standardization of metrics and reporting across the organization. Leads development data-driven solutions that drive insights regarding productivity, quality, sales, and customer satisfaction opportunities across the organization. Recommends improvement ideas to help the organization operate more efficiently and/or reduce costs. Provides support to all areas of the Parts Division. Troubleshoot day-to-day questions, provide recommendations for improved system processes, and performs user acceptance testing on new or improved procedures. Creates tools to support Parts field staff with dealers. Improves dealer awareness and access to relevant Parts data. Lead and prioritize technical and analytical Parts projects. Implement and maintain a data driven project management methodology (e.g. Six Sigma) that standardizes and streamlines projects from inception through implementation. Liaison between departmental end-users, PMO, IT, consultants, and others in the analysis, design, configuration, testing and maintenance of systems to ensure optimal performance levels and meet business requirements. Reviews new and existing programs, procedures, and projects to validate improvement opportunities, identify and manage risks, and resolve problem. Ensures development of information system documentation to support efficient operations. Ensures the BI team’s business functions and processes are appropriately defined and documented. As the resident technical experts of analytical tools, industry trends, business data, and operational systems, this position leads the Business Intelligence team to support other areas of the organization by developing and delivering technical training, staying up to date on the latest technical tools and capabilities, and proposing changes to advance capabilities and effectiveness. Ensures the BI team delivers timely analysis, projects, and reporting to enable faster decision making and drive continuous process improvements. Identifies and sponsors continuous improvement projects. Defines metrics/KPIs and reports/dashboards to support achievement of Department goals. Interface with business partners across the internal organization as well as dealers and suppliers. Manage employees including, but not limited to, recruiting, hiring, training, mentoring, distributing and reviewing work, and managing employee performance. Other duties as assigned by management. MINIMUM QUALIFICATIONS Bachelor’s Degree from an accredited university in a Supply Chain related disciplines such as Logistics, Supply Chain Management, Industrial Engineering, or related technical fields preferred: In lieu of a degree at least 7 years related experience of business intelligence and/or analytical experience in service parts or related fields. With a degree at least 3 years’ experience in a related field. Must have very strong technical and computer skills including:The ability to define and create environments for analytics, data distribution, and reporting.Extensive knowledge of big data technology, processes (extracting, storage, processing, scripting, etc.), and associated tool/products (e.g., SAS, Power BI, Winshuttle).Superior knowledge of Microsoft Excel (formulas, pivot tables, power pivots, charts, etc.) and Access.Experience with SAP modules APO, MRP, WM, EWM, and BW as well as demand/inventory planning systems is preferred.Knowledge of service parts including sales and marketing, purchasing, forecasting and planning, distribution philosophies, and warehouse operations.Superior analytical and problem-solving abilities.Ability to query data from multiple sources, conduct detailed analysis, discover business trends, and draw conclusions to lead strategy developments.Experience with user and/or statistical programming along with statistical modeling.Thorough understanding of advanced statistical concepts and optimization techniques.Project management experience. Lean skills and experience (TPS, Six Sigma) is preferred.Interpersonal skills necessary to establish and maintain effective working relationships with direct reports, co-workers, executives, and other internal business areas as well as dealers and suppliers.Demonstrated cross-functional supply chain knowledge.Self-motivated to initiate, drive and own projects for self and team.Ability to work independently, in teams, and with team members in multiple locations.Proven leadership abilities focused on continuous improvement. PHYSICAL REQUIREMENTS: Typical office environment. DISCLAIMER: The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.