*This position is eligible for a "temporary" $750 New Hire Signing Bonus payable in 3 increments throughout the first 520 hours worked.

PRIMARY PURPOSE

The primary responsibility of a Courtesy Clerk is to ensure customer satisfaction by promptly and accurately bagging the customer’s purchased items quickly, efficiently, and intact. A Courtesy Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, and patient service.  

ESSENTIAL DUTIES

You MUST perform the following duties regularly and up to company standards: 

• Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.  
• Bag items quickly and efficiently without forgetting or damaging any items, by following proper bagging procedures.  
• Transport and load groceries into vehicle of customers needing such assistance. 
• Replace, retrieve or price check items for Cashiersand customers. 

NON-ESSENTIAL JOB DUTIES

In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge. 

• Assist customers with unloading items from shopping cart onto the check stand belt. 
• Retrieve shopping carts from the parking and sidewalk areas and maintain cart availability to customers, as needed. Remove all trash from carts. 
• Lock up shopping carts at closing of store. 
• Return unwanted or damaged items to proper location. 
• Refill and maintain bags and supplies at the checkstand, as needed. 
• Restock beer case as needed. 
• Perform and record regular floor sweeps as assigned. 
• Respond to “mess calls” as needed. 
• Clean restrooms, parking lot and front-end of store daily. 
• Study and be able to explain specials, ads and promotions to customers. 
• Assist other departments with job duties when necessary. 
• Perform other duties as required or assigned.

CUSTOMER SERVICE EXPECTATIONS

All All associates are required to provide our customers with “World Class Service” with a local touch. 

• GREET all customers (be friendly, smile and make face-to-face eye contact). 
  • HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.). 
  • Personalize the customer’s shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.). 
  • THANK all customers (show appreciation and offer a parting comment). 

WORKING CONDITIONS

• Frequently perform most duties in an air conditioned building where it may be dirty, dusty, and noisy, and with a high volume of customers and co-workers. 
• Occasionally work outdoors where the temperature and weather varies (hot, humid, rainy, vog,etc.), to sweep the parking lot, retrieve shopping carts and assist customers to their vehicle. 
• Seldom work around fumes and odors from various products and customer’s perfumes.