PRIMARY RESPONSIBILITY

The primary responsibility of a Stock Clerk is to ensure customer satisfaction by neatly and accurately stocking the sales floor shelves in a timely manner. A Stock Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

ESSENTIAL DUTIES 

You MUST perform the following duties regularly and up to company standards:

• Promptly, courteously and efficiently greet, thank, offer assistance, and meet the needs of all customers. 
• Retrieve merchandise from the store warehouse,
  transport it to the sales floor, and display it neatly in the correct
  locations. 
• Keep shelves fronted (push merchandise to the
  front of shelves) and well stocked throughout the day, rotating items as
  needed. 
• Build end displays for sale and promotion
  merchandise, and keep it well stocked.

NON-ESSENTIAL JOB
DUTIES 

In order to provide the
best possible service to our customers, the following duties are also
required on an as-needed basis, during slow periods, or upon instruction by a
supervisor, manager or designated person-in-charge.

• Make and display shelf talkers and signs. Report price label errors to the POS
  department. 
• Assist the store warehouse with receiving
  duties. 
• Answer phone calls as needed. 
• Order merchandise as needed. 
• Assemble special orders for customers. 
• Price and code various merchandise as needed.
  Red tag or reduce items if necessary. 
• Perform hourly sweep log duties. 
• Keep aisles clear, neat and clean. 
• Clean display shelves as needed. 
• Maintain cleanliness in the warehouse area. 
• Discard trash and cardboard boxes. Bale rubbish when baler is full. 
• Pick up merchandise from other locations. 
• Assist with quarterly inventory. 
• Perform other duties as required or assigned.

CUSTOMER SERVICE
EXPECTATIONS 

All associates are required
to provide our customers with “World Class Service” with a local touch. 

• GREET all
  customers (be friendly, smile and make face-to-face eye contact).
• HELP all
  customers (listen and pay attention; be courteous; be knowledgeable about
  product location, services offered and store hours; offer alternatives if a
  product is out of stock; take the customer to the product, etc.).
• Personalize the
  customer’s shopping experience (make small talk, offer meal suggestions, explain
  current store promotions, etc.).
• THANK all
  customers (show appreciation and offer a parting comment). 

WORKING CONDITIONS

• Frequently work indoors where it may be noisy and cold, and with a high
  volume of customers and co-workers. 
• Occasionally work outdoors where it may be hot, humid, and sometimes
  raining, or in a warehouse where it is poorly ventilated and dusty, to retrieve
  and load merchandise to be transported to the sales floor, and to
  discard trash and cardboard boxes; work around fumes from the forklift.

WORK HOURS 

• Generally be available for work 7 days a week and holidays,
  between 6:00 am and 1:00 am. 

EQUIPMENT USE

• Frequently use a stock wagon to take merchandise to and from warehouse;
  case cutter and ladder to display merchandise; baler to discard boxes.
• Occasionally use a broom, dustpan and feather duster to maintain cleanliness
  of warehouse and merchandise; elevator to take merchandise to and from
  upstairs warehouse; forklift and pallet jack to transport merchandise in
  warehouse area; telephone to answer incoming phone calls and page other
  co-workers.  
• Seldom
  use a code gun to code various merchandise; company van to pick up and
  deliver merchandise to other stores; handheld
  laser bar code scanning device (ex. Motorola, Symbol, Telxon) to order merchandise.

SAFETY
EQUIPMENT 

• Continuously wear a back support belt when performing all job duties. 

MENTAL, PHYSICAL AND
COMMUNICATION DEMANDS 

• MENTAL – Frequently
  need to concentrate well and be alert to perform all duties. Occasionally need to use
  mathematical abilities to take inventory, fill orders, do cost-code pricing,
  and receive freight.  

• PHYSICAL –
  Continuously need to stand, walk, handle, use fingers, and corrected
  vision when performing all job duties. Frequently need to bend, squat,
  kneel, crouch and reach, to stock merchandise and take inventory; push and pull
  up to 800 lbs. and lift and carry up to 50 lbs. to retrieve merchandise from
  warehouse using a stock wagon or pallet jack. Occasionally need to use
  wide field of vision to operate forklift and company van; climb ladder and
  balance to clean, stock, and face top shelves. Seldom need to visit other work
  sites to pick up merchandise. 

• COMMUNICATION
  – Frequently need to listen, talk to, and understand customers,
  vendors, supervisors and co-workers, and assist them with their requests when
  doing all job duties; read product cases when receiving, storing and stocking
  merchandise; read shelf tags and signs and display plan when stocking
  shelves; read and write in communication book; write signs and special orders.
  Occasionally need to talk on the telephone to call other stores for
  information, answer incoming calls, transfer calls to another department,
  meet vendor’s occasional requests, respond to Cashiers’ pages, and use the PA
  system. 

QUALIFICATION
REQUIREMENTS 

Skills and Knowledge: Must have basic math skills, be able to multi task
to accomplish work on time, be able to communicate effectively both orally
and in writing with workers, vendors and management, and be able to work
under minimal or no supervision. 

 Education
and Experience: None. 

 Age Restrictions:

• Must be at
  least 16 years of age to use a case cutter.
• Must be at least 18 years of age to operate a trash baler, freight
  elevator, and any power driven equipment.
• Must be at least 18 years of age and have a valid Driver License to
  operate a forklift and company vehicle. Also need to be company certified to operate a forklift. 

CHARACTER
TRAITS AND PERSONAL WORK VALUES 

• Personal Traits – To promote good working relationships with
  co-workers, customers and vendors.

• Have a
  friendly, cheerful, pleasant demeanor, characterized by a strong desire
  to please customers and co-workers and serve them well.  
• Maintain
  a positive attitude toward work, vendors, co-workers, supervisors and
  customers. 
• Be
  service oriented toward customers and fellow co-workers. 
• Be a good
  listener, patient and understanding of customers and co-workers. 
• Be honest
  and trustworthy. Use good
  judgment. 
• Be neat
  and clean, in appearance and work habits.

• Work Habits – To promote a productive work environment.

• Greet,
  Help and Thank all customers. 
• Handle
  customers’ complaints and concerns with tact. 
• Maintain
  a good attendance record. 
• Be punctual
  and committed to work when scheduled. 
• Be
  focused on task and detail-oriented. 
• Show
  initiative. Always keep
  busy. Be a self-starter. 
• Be
  efficient and productive, while producing quality work. 
• Be
  flexible, versatile, organized, methodical and conscientious. 
• Be able
  to work under pressure and meet deadlines. 
• Be able
  to follow work procedures and policies (e.g. safety and security
  practices). 
• Create
  and maintain clean, safe and pleasant work environment for everyone. 
• Be a team
  player and work well with others.