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*This position is eligible for a temporary $750 Sign-on Bonus, paid out in three increments throughout the first 6 months of employment, based on the number of hours worked.
PRIMARY RESPONSIBILITY
The primary responsibility of a Courtesy Clerk is to ensure customer satisfaction by promptly and accurately bagging the customer’s purchased items quickly, efficiently, and intact. A Courtesy Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, and patient service.
ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.
CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with “World Class Service” with a local touch.
WORKING CONDITIONS
WORK HOURS
EQUIPMENT USE
SAFETY EQUIPMENT
MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
MENTAL – Continuously need to concentrate well, pay attention to detail, and be alert when performing all duties, and especially when working around customers and moving vehicles, to ensure the safety and satisfaction of employees and customers; be able to understand the basic concepts of bagging groceries efficiently and without damaging any items; be able to work efficiently, even with frequent interruptions. Frequently need to be knowledgeable of store promotions and product location to assist customers with their needs. Occasionally need to be able to remain calm, courteous and professional when handling various customer situations and complaints.
PHYSICAL – Continuously need to stand, reach, handle, have good eye-hand coordination and fingering abilities when bagging groceries; walk to move from one checkout to another, assist customers to their vehicles, return merchandise to the shelves, gather shopping carts and show customers where products are. Frequently need to push, pull, lift and carry up to 40 lbs. when assisting customers with their groceries; bend or crouch when placing or retrieving items from under the shopping cart, refilling supplies and when performing cleaning duties. Occasionally need to have wide field of vision, and push/pull up to 100 lbs. when retrieving shopping carts, assisting customers with their groceries to their vehicle, and when moving display racks to be cleaned; walk briskly to retrieve or replace an item for a customer. Seldom need to climb a ladder to stock or retrieve merchandise; have good color vision in order to identify various products (unmarked colored item, fresh fruit, etc.).
COMMUNICATION – Continuously need to talk to and meet the needs of customers when greeting and thanking them, explaining store promotions, assisting them with their requests and questions, and providing assistance to their vehicles. Frequently need to talk to and meet the needs of co-workers when communicating and assisting with job duties; read signs, weekly ads, coupons, product and shelf labels, correctly to assist customers. Occasionally need to write when ordering supplies and communicating in communication book; give directions to locate a product, explain a promotion, or train new employees.
Skills and Knowledge: Must have basic math skills, be able to multi task to accomplish work on time, be able to communicate effectively both orally and in writing, and be able to work under minimal or no supervision.
CHARACTER TRAITS AND PERSONAL WORK VALUES
Personal Traits – To promote good working relationships with co-workers and customers.
o Have a friendly, cheerful, pleasant demeanor, characterized by a strong desire to please customers and co-workers and serve them well.
o Maintain a positive attitude toward work, co-workers, supervisors and customers.
o Be service oriented toward customers and fellow co-workers.
o Be a good listener, patient and understanding of customers and co-workers.
o Be honest and trustworthy. Use good judgment.
o Be neat and clean, in appearance and work habits.
Work Habits – To promote a productive work environment.
o Greet, Help and Thank all customers.
o Handle customers’ complaints and concerns with tact.
o Maintain a good attendance record.
o Be punctual and committed to work when scheduled.
o Be focused on task and detail-oriented.
o Show initiative. Always keep busy. Be a self-starter.
o Be efficient and productive, while producing quality work.
o Be flexible, versatile, organized, methodical and conscientious.
o Be able to work under pressure and meet deadlines.
o Be able to follow work procedures and policies (e.g. safety and security practices).
o Create and maintain clean, safe and pleasant work environment for everyone.
o Be a team player and work well with others
Part Time
$25k-30k (estimate)
05/02/2023
06/13/2024
kls.vn
100 - 200