Florida Turbine Technologies (FTT), a Kratos Turbine Technologies company located in Jupiter Florida is a world-class turbomachinery company, specializing in next-generation technologies for aircraft engines, rocket turbopumps and industrial power equipment and focused on the development and production of small, affordable, high-performance jet engines for cruise missiles and unmanned aerial systems (UAS).
FTT with over 4000-man years of turbomachinery expertise and a deep bench of experience in each discipline, FTT has been growing steadily for 24 years. We provide a one-stop shop with capabilities in design, aerodynamics, performance, heat transfer and secondary flow, rotor dynamics and bearing design, structural analysis and life predictions, manufacturing, testing, and field support. Our Turbine Technology division also provides engineering services, testing services, and material solutions for military and commercial engines, space propulsion, and industrial power-producing applications.
Kratos Defense and Security leverages cross-industry capabilities to deliver innovative, cost-saving solutions for its customers.
FTT's home office is in Jupiter, Florida, where we employ over 180 engineers and technicians. Additional offices in Derby, UK and Wildau, Germany extend FTT's reputation for engineering excellence to the European marketplace and provide access to a European supply chain and next generation manufacturing capabilities.
Are you looking for an exciting career with an industry leading turbomachinery / jet engine aerospace engineering company with cutting edge products, unique niche markets and a highly skilled expert workforce? Then you have come to the right place! FTT is a growing world class turbomachinery company in beautiful Jupiter, Florida USA which employs 180 engineers and technicians with over 4,000 combined years of aero engine (military and commercial), industrial, and space turbomachinery experience.
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. FTT will require proof of status prior to employment.
FTT has an immediate need for help desk support technician seeking a position in a fast paced environment. Ability to work independently, ability to multi-task and IT knowledge will be keys to success in this growing, stable organization.
Job Description

• You will be providing Level 1/2 Help Desk support for all applications and systems.
• Logs all incidents reported via telephone, email or voice mail.
• Attempts to troubleshoot and resolve all incidents reported to the Help Desk.
• Distributes and dispatches incidents to the appropriate support groups as needed.
• Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target.
  Conducts first level support using documented procedures and available system tools.
• Coordinates and tracks all system level production down resolution as necessary per documented procedures.
• Administers user id's and passwords along with security rights for all FTT computer systems.
• Ability to communicate technology into business terms with customers at all levels.
• Ability to meet deadlines.
• Create base images and install Windows 10 and Windows 11 Operating Systems on client workstations and laptops.
• Maintain operating system patches and anti-virus definitions.

• Strong knowledge of Microsoft Windows 10 and 11 in a corporate domain environment.
• The ability to debug/troubleshoot and resolve both hardware and software issues.
• Work independently.
• Document issues and resolutions within the companies Helpdesk software ticket system.
• Basic understanding of computer networking and connectivity.
• Understanding of MS Active Directory, DNS, and DHCP Servers.
• Research new technologies that may apply to the FTT environment.
• The ability to perform basic website management and/or scripting and programming is a plus.