SUMMARY: The position primarily manages ticketing for the New England Revolution, Revs II and other defined soccer events as needed. Additionally, the Senior Manager will be responsible for managing the relationship between the Ticket Office, Kraft Soccer Customer Service and Sales on a timely basis.

DUTIES AND RESPONSIBILITIES

1. Advise and provide counsel regarding ticket sales strategy and structure along with specific sales terms and conditions.
2. Research and analyze ticket sales and sporting industry trends, identify and present recommendations for pricing and selling strategy.
3. Operationalize the sales strategy within the ticket sales platforms for the target audiences.
4. Establish and implement quality assurance process to create and manage all ticket sales data, reporting and analysis.
5. Manage processing of payments, refunds, and credits. Monitor unpaid accounts and unsold inventory to develop real-time sales strategy including timing of inventory for release with the Customer Service department.
6. Develop timely reporting and analysis of sales and ticketing data needed for MLS, Finance, ticket sales, and marketing efforts.
7. Special projects and assignments as business dictates
8. Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.

SUPERVISORY RESPONSIBILITIES

• Senior Lead Ticket Office - Revolution

SKILLS AND QUALIFICATIONS

• 7 years of experience managing ticketing operations in a high-paced event environment
• Bachelor's degree preferred.
• Strong experience and capabilities in Archtics & Ticketmaster preferred
• Excellent communication skills (verbal and written)
• Project management/strategic planning experience.
• Must have demonstrated customer focus and understand the value of excellent customer service.
• Ability to manage and develop staff.
• Strong cross-functional and process orientation
• Strong analytic skills and able to assess large quantities of data.
• Ability to work nights, weekends and holidays as needed.

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Normal office environment.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.