ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Type letters, memorandum, flyers and other office correspondence.
• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Fax, copy and mail correspondence.
• Manage office supply inventory and weekly staff request.
• Maintain control of the front office reception area.
• Set up orientation and workshop rooms.
• Review correspondence and data received to ensure accuracy and completeness prior to reporting.
• Assist with maintaining customer engagement via calls, mailings and interoffice correspondence.
• Assist with maintaining program schedule and transitional phases.
• File and maintain records.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Schedule appointments, and maintain and update appointment calendars
• Analyze data to determine answers to questions from customers or members of the public.
• Provide information about establishment such as location of other offices, employees within the organization, or services provided.
• Works with a team of professionals to ensure contract goals are achieved.
• Adheres to Federal, State and Contractor guidelines.
• Assist in Assembly of project audits and invoices
• Maintain correspondence with quality assurance, career agents to ensure data accuracy
• Process all customer invoices
• Perform quality assurance review of customer time and attendance
• Back up to Quality Assurance Leader
• Present program data to our vendors and partners
• KRA representative in external meetings with the Program Monitor
• Monitor and assist customers utilizing the Resource Room
• Other duties as assigned

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

CORE COMPETENCIES:

• Superior communication skills — oral and written.
• Strong interpersonal skills.
• Strong project time management, customer service, and organizational skills
• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks timely, which may include working additional hours and / or over the weekend as needed.
• Must be resourceful and able to work independently as well as in a team setting.

EDUCATION and/or EXPERIENCE:

• Associate’s degree from an accredited college or university. The degree requirement may be substituted for eight (4) years of professional work experience. 
• Experience with data gathering and input

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint and Outlook). 

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

 For benefits information please visit the KRA website: https://www.kra.com/kra-employee-benefits/