Who We Are:

KPI Group a local firm that specializes in marketing for some of the most exciting and well-known companies in the world today. Simply put – KPI Group uses proven marketing methods and is responsible for bridging the gap between the services our clients provide and the target market in which they wish to saturate. Over the past few months we have continuously achieved dramatic results for our clients – and our focus this year is to expand yet again!

Here at KPI, our company holds four key values: 

• Fun: We all have a destination/goal in mind, however, we make sure we have fun during the journey. Your character is built during the process, not during the end game.

• Motivation: Drive, hard-work, grit, relentlessness; these are merely just a few characteristics of the team here at KPI.

• Integrity: We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs.

• Teamwork: We put our team’s values and needs first, our company’s growth is empowered by the teamwork established. “Talent wins games, but teamwork and intelligence win championships.” -Michael Jordan

Customer Communications Specialist Position Overview:

All openings are entry-level and part of our customer service department. We work in a fast-paced, fun, team environment where we focus on the employee’s education and career advancement. 

Customer Communications Specialist Responsibilities:

• Train all new team members on company policies & procedures
• Ensure all team members maintain continuous training as needed
• Roleplay customer service and sales procedures daily or weekly with all appropriate team members
• Maintain a positive, productive culture among all team members
• Encourage teamwork, positivity, and accountability among all team members
• Hold regular team meetings to hold the team accountable, train on new or existing policies and procedures, maintain morale and ensure the team is operating at the highest possible level
• Maintain accurate and timely records on all team members, including on any disciplinary processes

The "Ideal Candidate" for our Customer Communications Specialist role: Our future Managers and CEOs must possess a "second-to-none" work ethic, a strong desire to advance and grow with the company, and an unbelievably positive business attitude. Our office is comprised of very driven, self-motivated individuals who are serious about their careers. If you don't like to have FUN while you work, then this is not the company for you. No experience is necessary for the Assistant Manager role. Degree and experience are assets, but not mandatory. We seek only those individuals who are serious about their work and desire to advance within the company from an Assistant Manager to a backend managerial position.

APPLY TODAY!: This is a perfect position for someone trying to get their 'foot-in-the-door' in marketing management. We are looking to fill openings with qualified candidates immediately.

Reliable Transportation to the office and client meetings preferred.