Royal Staffing Group is hiring for this position on behalf of Blue Dot Safes*

Blue Dot Safes is a growing manufacturer of safes and we are looking for an experience

Customer Service Specialist. Under general supervision, Customer Service Specialist will

provide technical support and dispatch related problem resolution to end-users (customers) by

performing a question diagnosis while guiding users through step-by-step solutions.

Duties and Responsibilities:

 Answer incoming calls from customers who require support for their safe and/or other

security related product.

 Document each inbound call/email into company database.

 Deliver service and support to end-users via voice call, email, and third-party software

 Interact with customers to provide and process information in response to inquiries,

concerns, and requests about products and services

 Gather customer information and determine the issue by evaluating and analyzing the

symptoms

 Knowledge on all company products and security product for proper

troubleshooting/diagnostics.

 Diagnose and resolve technical hardware issues

 Research required information using available resources

 Follow standard processes and procedures

 Identify and escalate priority issues per client specifications

 Redirect problems to appropriate resource

 Offer alternative solutions where appropriate with the objective of retaining customers’

and clients’ business

 Ability to communicate with Sales and Management in a professional manner to provide

updates on the designated customer.

 Follow up and make scheduled callbacks or follow up calls to customers where

necessary

 Ensure the accuracy of transactions

 Must be available to work weekends and flexible schedules as assigned due to business

needs

Job Type: Full-time

Pay: From $19.22 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Pomona, CA: Relocate before starting work (Required)

Work Location: In person