The Role:

Our client is seeking a Benefits Administrator to join their dynamic, collaborative team. A designated Benefits Administrator provides Associate Benefits support by partnering with internal business partners to meet or exceed workflow standards with a strong focus on data integrity, analytics, and staff satisfaction. Proactively and reactively address employee concerns and issues with a high degree of professionalism and a customer service orientation.

Responsibilities:

• Maintain and update employee records and benefits files.
• Manage general inquiries and complaints via online ticketing system.
• Coordinate daily benefits processing, including enrollments, terminations, and claims.
• Advise and inform employees of the details of the company's benefit programs.
• Utilize HRIS system and various tools to manage cases and resolve issues.
• Ability to take initiative and act proactively
• Strong administration and documentation skills
• Assist with the processing of National Medical Support Notice inquires and enrollments.
• Assist with the processing of dependent verification documents
• Assist with various audits of benefits data and special projects as necessary.
• Assist with weekly and monthly invoicing payment process.
• Effective communication and interpersonal skills.
• Strong analytical and problem-solving skills capabilities.
• Attention to detail and be a team team.
• Resolve benefit-related issues and respond to queries and requests in a timely manner.
• Evaluate the efficiency and value of current benefit programs and make recommendations for improvement.
• Collaborate with payroll and ensure that employer contributions and payroll deductions are processed accurately and in a timely manner.