37 Call Center Customer Service Representative Jobs in Annapolis, MD
KOONS TOYOTA OF ANNAPOLIS is Hiring a Call Center Customer Service Representative Near Annapolis, MD
Overview
Koons Toyota of Annapolis is a leader in automotive retail and service in Maryland. To keep up with our expanding customer base, we are looking to add a Call Center Customer Service Representative to our Service team.
This position makes outgoing phone calls to customers based on service needs such as past due for scheduled maintenance and open recalls. You will be setting service appointments for customers for our Services advisors at the dealership. We are well known for our rapid growth and focus on our employees. We believe in providing great service to our customers, improving the lives of our Customers and Employees through great leadership, a culture of service and a love of learning!
Starting at $15.00/hr with room for increase within the first 90 days!
Additional benefits that we offer:
- Health, Dental & Vision Insurance
- Life & Disability insurance
- 401(k) plan with company match
- Paid vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities
- Communicate effectively with our customer via Phone, Text, or Email.
- Learn and follow our scripted process.
- Set service appointments for our customers.
- Study, learn and understand our maintenance we offer.
- Exceed customer expectations and team goals.
Qualifications
- At least 1 year of Telemarketing, Appointment Setting and Customer Service Experience.
- Exceptionally driven with a very strong work ethic
- Excellent communication skills
- Have a strong desire to succeed and advance
- Have a positive “solution oriented” attitude
- Goal oriented
- High School Diploma or equivalent
*All applicants must pass pre-employment testing to include: background check and drug testing in order to qualify for employment*
Koons Toyota of Annapolis is part of the fast growing Koons Automotive a leader in automotive retail. Koons Automotive is a proud 11-time winner of the Washington Business Journal's Top Workplace Award, and a 3-time winner of the Washington Post's Best Places to Work. Our philosophy at work is this: provide a welcoming, friendly, challenging team environment and make sure that our team members have constant recognition for their performance. If you are in alignment with our values of integrity, teamwork and respect- now might be the time for you to accelerate your career as part of the best company in automotive retail! Apply today or refer a qualified friend.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Job Summary
Full Time
$39k-50k (estimate)
02/25/2023
09/17/2024
The job skills required for Call Center Customer Service Representative include Customer Service, Communication Skills, Planning, Time Management, Goal Oriented, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Customer Service Representative positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Representative. You can explore the career advancement for a Call Center Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Customer Service Representative job description and responsibilities
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
02/26/2022: Pierre, SD
They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
04/02/2022: Lima, OH
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
01/07/2022: Saginaw, MI
Good call center agents often stand out from the crowd by being able to tailor the experience to specific customers.
04/02/2022: Topeka, KS
Mental health techs must be flexible, adaptable, and able to think quickly.
01/16/2022: Duluth, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Customer Service Representative jobs
Mental disorders also affect children, the elderly and are a major problem for the homeless population.
04/02/2022: Lima, OH
Mental health technicians are at the forefront of a rewarding field.
03/03/2022: Battle Creek, MI
Some states require licensing for mental health technicians, so check with state requirements before choosing an educational program.
01/25/2022: Durham, NC
They may also be called psychiatric techs, mental health aides, or psychiatric aides.
01/15/2022: Fargo, ND
Ability to meet established customer service requirements.
02/09/2022: Rock Island, IL
Step 3: View the best colleges and universities for Call Center Customer Service Representative.
Similar Jobs
Popular Articles
