We are seeking an experienced and proactive Aftermarket Sales Manager to lead our efforts in the Cruise Market Segment. The successful candidate will be responsible for driving sales activities, maintaining customer relationships, and ensuring customer satisfaction for all aftermarket products within our portfolio. The role requires a strong understanding of our products, excellent communication skills, and the ability to collaborate effectively with various teams within the organization.

Responsibilities

• Lead and drive proactive GCS Sales activities tailored towards dedicated customers within the Cruise Market Segment, in collaboration with the responsible product group
• Ensure seamless coordination of customer meetings and activities to present GCS products and services effectively.
• Develop and execute marketing strategies per customer to enhance product recognition and promote campaigns, service letters, system upgrades, and lifecycle management initiatives.
• Perform maintenance planning activities for customers, coordinating with spares, technical support, sales support, and aftermarket product sales teams.
• Secure service agreements for strategically important customers, with approval from GCS Top Management.
• Take ownership of customer satisfaction, serving as the primary escalation point of contact for customer concerns.
• Act as the main contact person for defined customers, facilitating communication and ensuring they are directed to the appropriate departments or individuals within our organization.
• Prepare commercial proposals for new functionalities, modifications, and retrofit/refit/conversion solutions in line with KM product lifecycle philosophy, particularly for CAT-1 & CAT-2 projects.
• Maintain a thorough understanding of customers' fleets and operations to proactively offer relevant products and services.
• Collaborate closely with departments in GCS Sales and Global Sales & Marketing to ensure effective communication and alignment of strategies.
• Contribute to the budgeting and forecasting process, providing insights and recommendations based on market analysis and customer feedback.
• Manage and update customer information in the CRM system to ensure accurate records and effective relationship management.
• Ensure adherence to the 'Align Process' and report on agreed Key Performance Indicators (KPIs) regularly.
• Actively participate in Continuous Improvement Projects and initiatives to drive sales growth in the aftermarket.
• Travel as required to meet with customers, attend industry events, and support business activities.
• Additionally, as the Sales Manager, you will be responsible for CRM duties towards defined customers as per the GCS Customer responsible list.

Qualifications and experience:

• Bachelor's degree in Business Administration, Marketing, Engineering, or related field (preferred).
• Proven experience in aftermarket sales or a related field, particularly within the Cruise Market Segment.
• Strong understanding of sales techniques, customer relationship management, and marketing strategies.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Proficiency in CRM systems and Microsoft Office Suite.
• Willingness to travel as required.

Join our team and play a key role in driving aftermarket sales success in the dynamic Cruise Market Segment!

What we can offer

• Competitive compensation packages
• Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
• Fully subsidized dental and vision coverage
• Up to 5% employer match program
• Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

Work location

Miramar, Florida

Travel within US and Internationally required

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you authorized to work in the United States without company sponsorship?
• Based on what you have read of this role, what is your annual base pay expectation in USD?
• What employee benefits do you value most with your current employer?
• What is your availability for an interview (best day/time)?
• Assuming the process were to move forward, what is your availability to start work?
• This role requires travel. Do you have a valid passport or ability to obtain a valid passport for the purpose of traveling for this role?

Work Location: Remote