ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Ensure Design Studio is clean, organized, and customer-ready

· Conduct ‘Welcome Call’, reminding customers of their pre-scheduled upcoming Design Studio visits/appointments, reinforcing appointment expectations, asking additional discovery questions and answering any questions the customer may have.

· Ensure all appointment dates are accurate and in alignment between CMS and Design Studio’s availability calendar.

· Prepare necessary content within homesite specific folders, on community drive, with all customer specific information in accordance with the Design Studio Appointment Checklist and in advance of customer’s first visit to the Design Studio

· Conduct scheduled ‘Design Studio Orientation Tours’ for customers under contract

· Enter customer’s personal selections, as recorded by Design Consultant or Manager, into Newstar Sales expeditiously, and assist with correspondence and execution of contractual documents, addenda, and deposits

· Enter Inventory Home selections, as provided by Design Consultant or Manager, into Newstar Sales and process re-selections and Agreement Alterations as needed and instructed

· Create Showcase Home Brochure PDFs for all Inventory Homes and process in accordance with Showcase Home procedures

· Communicate effectively with Sales, Purchasing, CEA, Construction, and Customer Service/Warranty to ensure expectations are being met and accurate information is transmitted to the field

· Work with Director of Design Studios, Design Consultant, Design Manager, and Purchasing team to ensure Design Studio is properly merchandised, labeled, organized and that Option and Investment List descriptions and attributes are accurate

· Work with Director of Design Studios, Design Manager/Consultant and Purchasing Manager to ensure all samples are up to date, easily located and displayed in accordance with Design Studio schematics and instructions

· Upload all homesite specific design documentation to Community Drive, Build Pro and CMS, alert all stakeholders, and consistently perform all pre-permitting tasks outlined within the Design Studio Appointment Checklist.

· Communicate with Closing Department to ensure accuracy of all addenda to expedite the closing process

· Provide an elevated customer experience throughout the design studio appointments and home construction process

SUPERVISORY RESPONSIBILITIES:

No supervisory responsibilities are required for this position.

REQUIRED JOB KNOWLEDGE, SKILLS, AND ABILITIES:

· Strong understanding of construction, subcontracting, and customer service

· Understanding of sales, marketing, capital budgeting, acquisitions, entitlements, and land development

· Excellent analytical, creative thinking, leadership, problem-solving, interpersonal, negotiation, organizational, project management and time management skills

· Manage multiple priorities in a timely and professional manner with strong attention to detail with limited supervision

· Read and interpret construction documents and specifications, contracts, owners’ association documents, and other related work documents

· Ability to learn and use customer relationship management software including Builders CMS, customer service software including Build Pro, NewStar, Track-it and any other company-based software

· Proficiency in Microsoft Office (Word, Excel, Outlook, Power Point)

· Effectively and professionally communicate (in oral and written form) with internal and external customers

· Demonstrate commitment to integrity, company values, customer-focus, and established policies and procedures

· Display professional appearance, attire and manner

EDUCATION AND/OR EXPERIENCE:

· Associate Degree in a related field strongly preferred

· Minimum of two years related experience in a similar position, preferably with a home builder

· Experience with Newstar Sale is a plus

WORKING ENVIRONMENT:

Fast-paced, growth-focused, and dynamic team environment with multiple priorities, stringent accuracy requirements and strict deadlines.

ADA REQUIREMENTS: N/A

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The employee must occasionally lift and /or move up to 50 pounds

· While performing the duties of this job, the employee is regularly required

o walk

o sit

o stand

o use hands to finger, handle, or feel

o reach with hands and arms

o talk

o hear

o climb or balance

o stoop, kneel, crouch, or crawl

VISION REQUIREMENTS

· Close vision (clear vision at 20 inches or less)

· Distance Vision (clear vision at 20 feet of more)

· Color vision (ability to identify and distinguish colors)

· Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

· Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

· Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

WORK ENVIRONMENT

· This position occasionally works in an environment with a loud noise level (Examples: jack hammer work, front row at a rock concert)

· While performing the duties of this job, the employee is regularly exposed to wet or humid conditions

· While performing the duties of this job, the employee occasionally works near moving mechanical parts

· While performing the duties of this job, the employee occasionally works in high precarious places

· While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles

· While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals

· While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions

· While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock

· While performing the duties of this job, the employee is occasionally exposed to vibrations

GENERAL INFORMATION:

Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. The Kolter Group reserves the right to revise the position or to require that other or different activities be performed when circumstances change (i.e., emergencies, changes in personnel or workload, rush jobs, or technological developments).

The employee is encouraged to ask questions of the supervisor or human resources department regarding this job description and its application. This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties; the requirements listed in are representative of the minimum levels of knowledge, skills and abilities required for the position.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Work Location: In person