Do you enjoy helping others? Have people in your life told you that you have an outgoing personality and they can see your smile in your words? Then you might be exactly who we are looking for to join our team!

KLEBS Mechanical is looking for an individual with great customer service skills, excellent interpersonal skills on the phone and who enjoys providing service with a smile in our Residential Service & Install department as a Service Dispatcher/Customer Service Representative (CSR). Prior experience in the service dispatch field in relation to the heating and plumbing industry is preferred. The Service Dispatcher/CSR is accountable for answering phones, talking with customers and potential clients, scheduling the appropriate crews for installation and service calls, and maintaining contact with staff in the field.

A summary of duties include:

Coordinating response to dispatch requests for service and install customers.
Communicating clearly with customers and potential clients.
Notating client calls and issues clearly on work orders and to technicians.
Responding, coordinating and scheduling the appropriate technician or installers for residential customer requests.
Data entry and coordination with staff accountant for collection of residential invoices.
Coordinating the available manpower to fill service and install requests.
Coordinate with accounting on collection of service and invoice information from customers and technicians.
Maintaining the flow of communication between field personnel and on-site staff
Forward customer problems to the appropriate supervisor or manager
Processing of invoicing for payment
Conduct marketing of planned service agreements and calling or mailing of PSA customers to schedule appointments
Answering phones and directing calls for entire company
Greeting customers and clients at main office and assisting them with company business
Ensuring computerized customer records are up-to-date.
Filing of invoices/statements/payment remittance documents
This position will be cross training with our purchase/receiving department to handle overflow of paperwork.

Must have a valid driver’s license, HS Diploma or GED, a fantastic enthusiasm for answering and making phone calls, and assisting potential customers. Need to be able to bend and lift up to 40 lbs.

Sage Service Operations experience a major plus.

Come join a fun and dynamic team that will allow you to grow and further your career!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work Location: In person