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Lead Customer Service Representative
$58k-75k (estimate)
Full Time | Business Services 8 Months Ago
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Kisco Senior Living, LLC is Hiring a Lead Customer Service Representative Near Anaheim, CA

Job Description

The Lead Customer Service Representative provides exceptional customer service that establishes a warm, secure and friendly atmosphere in the community. 

Pay: $19-$22/hr

Availability: Monday-Friday 10AM-6:30PM (including one Saturday or Sunday)

What will I do every day?

  • Monitor residents, guests and or visitors coming in and out of the community
  • Assist residents with requests as needed
  • Take the lead in the day-to-day adiministration of the move-in and welcome process
  • Maintain a neat and clean front desk and entrance area
  • Respond to emergencies and supply emergency personnel
  • Audit records and files

What will I need to be successful in this role?

  • Bring a smile to work every day
  • Be a great team player
  • 6 months to 1 year of experience preferred
  • High school diploma or GED preferred

What’s in it for me? (Great Question!)

  • Competitive pay
  • A free meal per shift
  • Healthcare Benefits including Vision & Dental (Full-time only)
  • Matching 401k (Full-time only)
  • Paid Time Off
  • Rewards and Bonus Opportunities
  • Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.

 All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check

*Kisco Senior Living is an Equal Opportunity Employer

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$58k-75k (estimate)

POST DATE

08/24/2023

EXPIRATION DATE

04/03/2024

WEBSITE

kiscoseniorliving.com

HEADQUARTERS

SAN FRANCISCO, CA

SIZE

1,000 - 3,000

FOUNDED

1990

TYPE

Private

CEO

SUSAN EDWARDS

REVENUE

$5M - $10M

INDUSTRY

Business Services

Show more

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The job skills required for Lead Customer Service Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Lead Customer Service Representative positions, which can be used as a reference in future career path planning. As a Lead Customer Service Representative, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Customer Service Representative. You can explore the career advancement for a Lead Customer Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Lead Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Lead Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Lead Customer Service Representative job description and responsibilities

A lead customer service representative handles escalation and evaluates team member's performance.

02/22/2022: Provo, UT

Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.

03/07/2022: Lancaster, PA

They also make provision for a change of mode of operation when the existing one isn’t yielding maximum results.

01/19/2022: Ventura, CA

Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.

03/21/2022: Anaheim, CA

Create better modes of operations to make customer service easier for both team members and customers.

02/06/2022: Wilmington, DE

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Lead Customer Service Representative jobs

Develop a customer loyalty program.

03/30/2022: Kansas City, KS

Build a customer survey strategy.

01/19/2022: Boise, ID

Get creative with customer renewals and upsells.

03/27/2022: Kansas City, KS

Reply as quickly as possible on social media.

01/10/2022: Fargo, ND

Monitor customer service through social media with a tool.

02/15/2022: Passaic, NJ

Step 3: View the best colleges and universities for Lead Customer Service Representative.

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