General Purpose of Position 

This role will help the ministry deliver Customer Support Services both internally and externally in a way that achieves customer satisfaction, meets quality standards, and represents the values of Proverbs 31 Ministries. The Customer Support Associate will assist with the effective delivery of biblical content fulfilling the vision of Proverbs 31 mInistries to eradicate biblical poverty. 

Essential Duties and Responsibilities 

• Respond to customer service inquiries through various means of communication, including P31’s ticketing system, chat and phone support 
• Assign customer service tickets to other departments 
• Process inventory that has been returned or damaged 
• Complete various tasks within the e-commerce platform 
• Submit orders in the inventory management system 
• Submit mailing requests as needed 
• Provide Help Scout training to new employees and provide ongoing support
• Complete various reports for the Sr. Manager of Operations 
• Assist the Sr. Manager of Operations with special projects
• Cover the front desk 2 hours per week
• Cross-train within the Operations department to assist when needed 
• Other duties as assigned 

Skills, Experience, and Proficiencies

• High school diploma or equivalent and a minimum of 2 years of customer support experience 
• Excellent oral and written communication skills to effectively interact with internal and external stakeholders
• An aptitude and willingness to learn new skills and techniques
• Curiosity and a proactive approach to investigating customer inquiries to provide thorough and accurate solutions
• Ability to tailor support to each customer's unique needs demonstrating empathy and understanding
• Capacity to ask insightful questions to uncover underlying customer concerns
• Strong technical aptitude and problem-solving abilities with a focus on customer satisfaction
• Dedication to delivering excellent customer service
• Team-oriented and enjoy service-oriented work
• Intermediate to advanced skills in Microsoft Office and Google Workspace
• Ability to adapt quickly to changing priorities and customer needs
• Successful candidates must be highly motivated, willing to take initiative, have a positive attitude, and exhibit a strong work ethic
• Bilingual is a plus (Spanish)

Benefits Offered

• 401(k) with company matching
• Employee Assistance Program
• Paid time off on a prorated basis
• 14 paid holidays on a prorated basis
• 1 Wellness day
• Paid Parental Leave
• Extended Sick Leave
• Volunteer time off
• Discount on company resources
• Work-life harmony

Proverbs 31 Ministries is a non-denominational, non-profit Christian ministry that seeks to lead women into a personal relationship with Christ. With Proverbs 31:10-31 as a guide, Proverbs 31 Ministries reaches women in the middle of their busy days through free devotions, daily radio messages, speaking events, conferences, resources, online Bible studies, and training in the call to write, speak and lead others. We are real women offering real-life solutions to those striving to maintain life's balance, in spite of today's hectic pace and cultural pull away from godly principles. Wherever a woman may be on her spiritual journey, Proverbs 31 Ministries exists to be a trusted friend who understands the challenges she faces, walks by her side, encouraging her as she walks toward the heart of God.