The Kings Inn San Diego is looking for a full-time front desk agent. If you enjoy working in a fast-paced environment. Can work well under pressure and can provide the highest level of guest satisfaction, including professional appearance, demeanor, ethics, and proficiency, we're looking for you. You must be able to communicate in English, document, and have effective conflict/resolution and decision-making skills.

Must be able to handle, resolve, and follow through on guest requests/concerns and complaints in a timely manner, be computer literate, and able to convert walk-ins and phone inquiries into reservations to maximize hotel revenue. A flexible schedule is a must! Evenings 3pm-11:30pm, mornings 7am - 3:30pm, weekends and holidays. *Schedule is subject to change.*

• We have two wonderful restaurants with great meal discounts. We offer sick pay, vacation, medical, dental, 401k matching, and hotel discounts. Hourly rate to be determined by experience.

Responsibilities:

• Must have a strong sense of accountability in completing job assignments, attendance, and punctuality.
• Perform property and room inspections, as required.
• Adhere to company standards and operating procedures.
• Performs other related duties as assigned.
• Welcomes, greets, and acknowledges guests in a prompt, friendly, professional manner and conveys a favorable image by projecting a positive appearance and demeanor.
• Register guests, issue room keys, provide information on hotel amenities and room location.
• Answer phones in a prompt, courteous manner, using professional etiquette. Screen and forward calls to the appropriate department.
• Process all financial transactions, including special billing in accordance with company policies and procedures.
• Verify reservation information for same-day/next-day arrivals.
• Complete and verify audit paperwork and shift reports.
• Convert walk-ins and phone inquiries into reservations to maximize hotel revenue.
• Respond, communicate, and/or document any outstanding guest requests or complaints.
• Make appropriate service recovery gestures to ensure guest satisfaction. Report to management if additional monitoring or follow-up is required.
• Recommend tours, restaurants, and local areas or attractions of interest.
• Stand for extended periods.
• Move, lift, carry, push, pull and place objects weighing less than or equal to 10lbs. without assistance.

Please submit your resume when responding, and drop by the Kings Inn, 1333 Hotel Circle So, San Diego, CA 92108 to fill out an application. One of our Front Desk Agents will be happy to help you. NO PHONE CALLS. Qualified candidates will be contacted for an interview. Candidates must be legally able to work in the US, pass a background check and drug screen.

The Kings Inn provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated with dignity and respect. Discrimination of any type will not be tolerated.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person