JOB DESCRIPTION SUMMARY

Under general supervision, this position is responsible for planning, coordinating, and staffing all Vacation Reservation Center OPC locations while ensuring brand standards are met. Manager is expected to provide exceptional customer service, while confidently and accurately presenting Spinnaker’s properties to drive qualified tours and sales of vacation packages.

RESPONSIBILITIES

• Responsible for acquiring, coordinating, and supervising contracted locations; ensuring all are staffed properly in order to meet tour and sales goals.
• Ensure that inventory levels of booth supplies, materials, etc. are monitored and supplies restocked, as required.
• Acquire and maintain fixed advertising locations (i.e., malls, airports, etc.).
• Handle vendor request for supplies and displays.
• Coordinate with Busch Gardens and obtain approvals for images used in marketing materials.
• Work closely with graphic design companies to produce marketing materials (i.e., display, brochures, etc.).
• Ensure tour production meets or exceeds event, monthly, quarterly, and annual budgets.
• Monitor the ongoing success of all OPC locations; make recommendations for adjustments to the plan or strategy, as needed.
• Continuously evaluate current processes and procedures to maximize opportunities for cost reduction and/or increased efficiency/effectiveness.
• Ensure high-quality execution and customer service levels for all clients and locations.
• Conduct daily/weekly/monthly evaluations and analyze results, including cost analysis, and offer suggestions for improvement.
• Act as liaison between Spinnaker accounting and location managers/landlords/vendors.
• Produce event reports detailing cost, attendance, tours generated and prepare evaluations of each location.
• Remain up-to-date and knowledgeable of Spinnaker units and properties.
• Keep senior management informed of all pending issues and/or concerns.
• Become proficient on Property Management System (CRMS) and its necessary reporting functions.
• Maintain flexibility in accepting new and changing responsibilities.

REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS

• High School Diploma or GED, bachelor’s degree in marketing preferred; significant work experience may substitute for education
• Minimum five (5) years demonstrated success in marketing management
• Minimum of three (3) years administrative work experience
• Work experience in the timeshare marketing industry preferred
• Strong knowledge of the organization's products, services, and sales techniques
• Strong knowledge of and skilled in negotiation.
• Basic knowledge of vacation ownership and travel exchange companies.
• Knowledgeable and competent in completing paperwork pertaining to Pkg Sales and OPC Tours.
• Knowledge of standard office practices, procedures, routines, and equipment.
• Knowledge of all Microsoft® Office products and proficient in the usage of.
• Knowledge of computers and skilled in the usage of .
• Ability to set goals and objectives while demonstrating excellent organizational skills.
• Ability to assist and support others using tact, patience, and courtesy.
• Ability to accept new and changing responsibilities.
• Ability to accurately prepare detailed forms and documents.
• Ability to research and prepare basic statistical reports and analyses.
• Ability to effectively convey information to managers/supervisors and/or employees.
• Ability to exercise good judgment and maintain confidentiality of critical and sensitive information, verbal conversations, financial matters, and reports.
• Ability to work independently and seek out answers on own, self-starter.
• Ability to deal effectively with conflict and manage difficult situations.
• Ability to work under pressure with frequent interruptions.
• Ability to establish and maintain complex record keeping systems.
• Ability to lead and mentor a team.
• Ability to exude confidence, while being professional and courteous.
• Ability to communicate effectively in a professional manner using tact, patience, and courtesy; both verbally and in writing.
• Ability to establish and maintain effective working relationships with peers, employees, and management.
• Ability to provide strong attention to detail and problem solve.
• Ability to exhibit a positive attitude and thrive in a fast-paced environment under pressure of deadlines.
• Ability to multi-task using excellent organizational and planning skills.
• Ability to listen, comprehend, interpret, and apply directives.

OPTIONAL SKILLS A PLUS

• Knowledge of Spinnaker Resorts

WORKING CONDITIONS AND ENVIROMENT

Physical Demands:

Primary functions require sufficient physical ability and mobility; to walk, stand, sit, speak, and hear; to walk up and down steps frequently; use hands and fingers to feel; to reach with hands and arms; stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; specific vision abilities required by this job include close vision and the ability to adjust and focus; to travel to other locations using private transportation; and to verbally communicate information.

Working Conditions:

Full time position, forty (40) hour work week

Occasional overtime may be requested

Travel Required

Job Type: Full-time

Pay: $62,400.00 - $65,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Travel reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities
• Commission pay
• Monthly bonus
• Quarterly bonus
• Uncapped commission
• Yearly bonus

Schedule:

• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift

Travel requirement:

• Travel

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Williamsburg, VA 23185 (Required)

Ability to Relocate:

• Williamsburg, VA 23185: Relocate before starting work (Required)

Work Location: In person