13 Customer Care Specialist Jobs in Logan, UT
Kimberbell is Hiring a Customer Care Specialist Near Logan, UT
About Us: At Kimberbell, our passion is helping people experience the joy of creativity by providing superior machine embroidery experiences. Kimberbell was established in 2009 in beautiful Logan, Utah, located in the Cache Valley of Northern Utah. We produce machine embroidery designs, project materials, project books, subscription boxes, and events.
Job Title: Customer Care Specialist
Department/Group: Relationship Management
Essential Duties/Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, or email. Identify customer needs and helping customers resolve issues.
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Identifies customer needs, clarifies information, conducts appropriate research to provide solutions.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to appropriate supervisor.
- Gain basic understanding of company product and services.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Performs other related duties as assigned
Education and/or Work Experience Requirements:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- A collaborative and cooperative mindset, with the ability to work harmoniously with collaborative teams.
- High school diploma or equivalent.
- Customer service experience preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards.
- Kimberbell provides equal opportunity to all applicants, regardless of race, color, religion, sex, national origin, age, disability, military service, or genetics.
Benefits:
- Competitive salary and performance-based incentives.
- Health, Dental and Vision options.
- 401K options.
- AD&D provided by company.
- Comprehensive training and ongoing professional development opportunities.
- Employee discounts on our products.
- Opportunities for growth and advancement within the company.
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Job Summary
Full Time
$35k-43k (estimate)
01/10/2024
05/02/2024
kimberbell.com
Logan, UT
25 - 50
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The job skills required for Customer Care Specialist include Customer Service, Communication Skills, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
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Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
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As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
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Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
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