Overview:

The Operations Improvement Manager position plays an essential role in enhancing productivity and profitability. This job requires overseeing the implementation, execution, and management of operational processes to improve efficiency. The ideal candidate for this role should possess excellent change management skills and work collaboratively with various functional managers to evaluate and coordinate continuous improvement objectives, with the goal of achieving organizational success.

Responsibilities:

• Partners with managers to comprehensively analyze productivity performance, develop, and implement constructive continuous improvement plans aimed at driving increased productivity and success.
• Ensure that all functional areas follow the standard operating processes and provide training to ensure compliance.
• Collaborates with stakeholders to evaluate the profitability of routes and implements necessary corrective measures.
• Coaches' fundamentals of business improvement plans, evaluating current operating processes and assisting with priority process improvements.
• Identify any areas that need improvement and develop plans of action to address any performance gaps.
• Oversee the project's deliverables, costs, schedule, and quality to ensure that the solutions meet the requirements and expectations of stakeholders.
• Allocate staff and resources to ensure project completion.
• Evaluates changes in business for capital request; allocates capital to different areas for assets.
• Tracks progress against targets and provides regular performance updates to stakeholders.
• Implement performance management systems to establish accountability and continuous improvement.
• Proactively flex labor based on anticipated volume fluctuations, routing with Route Managers and/or Route Auditors.
• Supports Standard Operating Procedures for data collection, routing, and dispatching processes.
• Implement tactics to enhance labor management and maximize workforce productivity.
• Works collaboratively with senior management, various board and steering committees, functional leaders and individual team leaders to develop business solutions and integrate a diverse range of ideas.
• In-direct project supervision of full-time employees.
• All other duties as assigned.

Must Have Skills:

• 4 or more years of relevant work experience, including at least three years as an Industrial Engineer/Project Manager in a logistics environment and/or three years in Operations or District management or related industry preferred.
• High school or GED required. Bachelor's degree preferred.
• Familiarity with IT logistics systems.
• Demonstrated ability to articulate business problems and present business cases.
• Excellent project management skills, including the ability to prioritize tasks, manage timelines, and drive results.
• Experience preparing and managing budgets.
• Ability to act independently and evaluate people, processes and performance management objectively and continuously.
• Ability to communicate, coach, motivate, and drive process change.
• Advanced MS Office skills, expert level in Excel.
• Driver’s license required.