4 Franchise Business Consultant Jobs in Baltimore, MD
Kilwins Chocolates Franchise is Hiring a Franchise Business Consultant Near Baltimore, MD
Our company was founded in 1947, and still strives to deliver a world-class experience for today's customers. As part of the franchised confections business, we are constantly growing, by adding stores in new markets, and expanding our product production capability. We now have over 160 locations, and are proud of the business model we've selected to successfully support all of them. With a combination of our high-quality products, in-store craftsmanship, and genuinely friendly team members, we have created an atmosphere that our customers want to visit again and again. From sight to taste, touch, smell, and sound, a visit to Kilwins provides an authentic sensory experience like no other!
Our core purpose is to create enjoyment and make people happy, by treating them the way we would want to be treated. These values translate directly to a culture of people who are driven to provide an exceptional confectionery experience. We wouldn't be as successful as we are without the dedicated and talented people we have working for us. To show our appreciation, we offer competitive compensation and a friendly and supportive environment that focuses on helping our team members develop careers they can be proud of.
JOB SUMMARY
As a Franchise Relations team member, this individual will work collaboratively within the Franchise Support business unit. The Consultant will develop and maintain the primary relationship between Kilwins Chocolates Franchise and the franchise community, with broad accountability to each. Responsibilities include maintaining the integrity of the Kilwins brand by working with Franchisee/Store Owners for their assigned Kilwins stores to ensure protection of our brand standards and travel to assist with new store openings and transfers of ownership. As an ambassador of the brand, they must have a clear understanding of all Kilwins retail operation systems and how these systems support the Kilwins brand, as well as the ability to encourage and support franchisee business plan development and goal setting. They must possess excellent communication, organizational and planning skills, and be motivated by developing meaningful relationships.
ESSENTIAL FUNCTIONS
- Personally represents Kilwins Core Values, Core Purpose, Core Operating Standards, and Brand Promise.
- Provide integrity, honesty and knowledge that promotes the culture, values, and purpose of Kilwins Brand.
- Through the development of meaningful relationships with each assigned store owner/operator, the FRSC will provide advice, counsel, coaching, and assistance to impact and improve the sales, profits, and operating standards of the business.
- Successful fulfillment of Kilwins Brand Standards within all stores.
- Provide leadership and goal setting for the stores with the ability to effectively measure results and ensure achievement of short and long-term goals of Kilwins Chocolates Franchise, Inc., and its shareholders.
- Develop, implement, and maintain healthy relationships with store teams.
- Effectively communicate and document franchisee performance such as:
- Assisting stores with day-to-day operational issues
- Celebrate success and reward performance
- Setting store goals and measuring results
- Review Key Performance Indicators
- Perform regular impactful store visits to assess and assist with store operating standards and alignment with the “5-Star Wellness Consultation.” Brand Operating Standards include:
- Products – Products and Fixtures Furnishing and Equipment
- People – Customer Service
- Place – Store Environment
- Presentation – Merchandising
- Promotion – Marketing
- Financials
- Operational requirements such as on-time ordering, insurance requirements, etc.
- Work with, communicate with and support all business units cooperatively and effectively.
- Administers franchisee training, pre-opening and opening activities, store transfers and closures in conjunction with the Director of Learning and Development and Director of Franchise Store Support.
- Ensure store refresh or transfer requirements are completed prior to renewal or transfer.
- Track store operations and maintain performance dashboard.
- Excellent customer service skills, positive attitude, and the ability to occasionally work weekends and holidays.
- Skilled in multitasking, meeting deadlines, and effective conflict resolution.
- Competent in managing store operations and utilizing various online and support tools.
- Strong organizational, planning, and problem-solving abilities.
- Proficient in team-building and leadership, with a focus on coaching and mentoring.
- Experienced in handling confidential information and knowledgeable in food safety protocols.
- Exceptional written and verbal communication skills in English, with the ability to manage company documentation effectively.
- Must be able to travel to stores as needed to support franchisees
- Must be able to occasionally lift 50 pounds
- Must be able to stand for extended periods of time in a retail store or training environment
- Must be able to travel by aircraft, drive an automobile, and have a valid driver’s license
- Must reside locally within region
- Four-year college degree preferred
- Previous franchising experience preferred
- Proven track record of relevant accomplishments
- Proficient in Microsoft tools such as Outlook, Excel, and Word
Job Summary
Full Time
Wholesale
$121k-167k (estimate)
03/10/2024
06/06/2024
kilwins.org
Petoskey, MI
<25
Wholesale
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The following is the career advancement route for Franchise Business Consultant positions, which can be used as a reference in future career path planning. As a Franchise Business Consultant, it can be promoted into senior positions as a Sales Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Franchise Business Consultant. You can explore the career advancement for a Franchise Business Consultant below and select your interested title to get hiring information.
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Quotes from people on Franchise Business Consultant job description and responsibilities
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A franchise consultant counsels people who are considering franchise ownership.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Franchise Business Consultant jobs
To excel at a franchise consulting business, you must enjoy working with others, be friendly, and have a genuine interest in entrepreneurship and business opportunities.
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