MEDICAL RECEPTIONIST

Kidney Specialists of Minnesota has been providing high-quality care to patients with chronic kidney disease, diabetic kidney disease, and ESRD since 1978. We are looking for a Float Medical Receptionist to join our main KSM clinics, located in Brooklyn Center, Roseville, and Richfield. Responsible for providing administrative support to KSM staff and assisting patients during clinic appointments, the Medical Receptionist plays a vital role as a member of the KSM Team.

JOB PURPOSE

Provide patients and visitors with exceptional customer service and demonstrate professional behavior by:

• Possessing an in-depth knowledge of KSM clinic procedures and protocols, electronic medical record documentation, state and federal privacy guidelines, and medical terminology

• Ensuring patients move through the intake and checkout processes efficiently

• Working with all staff to make sure quality patient services are provided at the KSM clinic

• Performing duties as assigned, willingly accepting new and additional assignments, and proactively identifying other tasks that need to be completed

• Maintaining a positive demeanor and working cooperatively with KSM coworkers and management

• Float between KSM sites as needed

JOB DESCRIPTION

Medical Records Management

• Scan/upload forms and medical records into EHR and send to appropriate department
• Complete Release of Information requests
• Update patient demographic and insurance information in Practice Management and EHR systems
• Document patient interactions in EHR

Coordinate Patient Visits

• Schedule patient labs, 24 Urine, 24 BP, and clinic appointments
• Schedule, cancel, and reschedule patient appointments. Contact patients to confirm upcoming appointments.
• Manage the wait list and work queues in Practice Management system by calling and scheduling patients when they are due to return to clinic.

Manage Daily Clinic Activities

• Answer and direct multiple telephone lines and take care of the caller’s needs quickly and correctly
• Accurately entering insurances as well as checking patient eligibility
• Greet and register patients for appointments.
• Manage and collect copays and payments due on account at the time of service
• Maintain reception area and lobby.

Misc.

• Travel to other locations as needed based on the needs of the practice
• Other duties as assigned based on the needs of the practice