This is not a remote position. Must be willing to work in an office location in Twin Falls, ID.

About Ignite:
Ignite Retail Technology is a locally owned and operated company based out of Twin Falls, Idaho. Over the past 23 years, our business has grown to be a national leader in developing and managing customer rewards programs across the country. We build business solutions that make retail operators smarter and more profitable while helping them anticipate and meet their customers' growing needs. With more than 23 years of experience, we're recognized as the market leader in building customer rewards programs that generate brand loyalty, build repeat store visits, and increase bottom-line sales.

Ignite recognizes that businesses must be prepared to pivot to meet their customer base's changing needs to succeed in today's competitive retail environment. We are here to provide out retail clients with cutting-edge products and services they need to serve their customers.

As a company, we have high expectations of each other and work as a cohesive team to provide excellent customer service and support to our clients. We are a family that cares for and supports each other.

Overall Responsibility:

This is a staff position with the primary focus being on developing and maintaining relationships with customers. A Customer Relationship Manager (CRM) must have the skills to analyze work flow, evaluate systems and formulate plans. A CRM will be required to recommend strategies and communicate the desires of clients to other members of the project team to ensure understanding of the clients’ challenges and goals. A CRM is also charged with monitoring progress against a set of benchmarks and metrics. This position is a full time, Monday - Friday schedule starting at $16.00 hourly DOE.

Key Tasks and Responsibilities:

• Establish a rapport with the customer and confidence in the KickBack program.
• Troubleshoot potential problems and rectify existing problems.
• Work closely with Sales and Technical Support teams to problem solve and assist customers to achieve optimal program results.
• Maintain detailed and accurate customer account information in HubSpot and In-House Proprietary software.
• Communicate with accounting, changes in customer contact data, change of ownership, change in level of service and program discontinuation.
• The CRM team will work closely with each other in order to maintain the highest level of customer satisfaction to ensure KRS profit standards.
• Facilitate decision making of finance and operations by presenting data analysis.
• Conduct cost/benefit analysis.
• Other responsibilities as assigned by management.

Skills and Attributes:

• Well-developed analytic and problem solving skills
• Well-developed planning and organizational skills.
• Well-developed interpersonal, written and verbal communication skills.
• Highly organized with ability to manage multiple priorities and deliver assignments on time.
• High degree of proficiency with Microsoft Office software (MS Word, Excel) and other CRM computer programs.
• Successful in dealing with customers and company personnel at all levels.
• Ability to sit for long periods of time at the computer, talk on the phone for extended periods of time.
• Ability to work without supervision.
• Meet expectations for attendance and punctuality.
• Must have a positive attitude.
• Must be able to pass a background check.

Education:

• Prefer Associates Degree or equivalent experience.

Other Qualifications:

• Database/SQL
• Advanced Excel
• Business Process/Improvement