Do you love everything beauty related? Did you always want to work in a medspa where image transformations happen? Do you enjoy interacting with people in-persona and on the phone? If you answered yes to all of the above, keep reading, you may be a candidate for a Patient Coordinator position at Khrom Aesthetics.

Led by one of Brooklyn's top Cosmetic Dermatologists, our newly renovated gorgeous facility, located on Ocean Parkway, is seeking an upbeat, friendly, and responsible individual to join our team as a Front Desk Patient Coordinator. Khrom Aesthetics offers a wide range of beauty treatments utilizing the most advanced technology and uncompromising personalized care, in a tranquil and inviting setting. We are passionate about making a meaningful connection and real difference for all of our patients through continuous research and innovation, as well as a heart-felt passion for what we do.

Job Summary:

The Front Desk Patient Coordinator is responsible for creating an outstanding patient experience on the phones, digital communications and in person. An ideal candidate will have a positive can-do attitude, great interpersonal skills, and an ability to remain organized while multitasking.

A good candidate has the following traits and attributes:

• Enthusiastic, energetic, personable, and friendly
• Ability to create an excellent experience for clients
• Team player who shows initiative and takes responsibility
• Problem solver who thinks on their feet and is able to resolve conflicts
• Thrives in a dynamic fast-paced environment
• Familiar with cosmetic treatmetns and/or has interested in learning about it
• Properly schedule patients, and provide clients with basic procedure information
• Must be billingual (English & Russian) due to high client demand

Daily resposibilities incude:

• Answer telephone calls and greet clients in a bubbly and pleasant manner
• Convert incoming calls, emails, and inquiries to appointments
• Track all inquiries and follow-up ntil you have reached and booked them
• Update clients on latest in-house promotions and offers, as well as new services
• Keep up with manufacturer based rewards programs to maximize client incentives
• Ensure schedule is maximized daily by rebooking patients, keeping record of client special requests, and client waiting list.
• Be educated on all services offered within the location (injectables, lasers, facials)
• Collect patient reviews and assist in getting client feedback on level of services delivered, in order to maximize client satisfaction
• Communicate effectively with all staff members for proper scheduling and accurate pricing for the services performed
• Keep the reception area clean and neat for a pleasant client environment
• Be on-time, as you are responsible to open the office on days you work earlier shift

*Compensation depends on experience $18-$22/hr. Full-time.

*Incentives are offered on re-booking clients and skincare sales.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you available to work evenings and some weekends?
• Do you have experience in or knowledge of medical aesthetics?

Education:

• High school or equivalent (Preferred)

Language:

• Russian (Required)

Work Location: In person