Job Title: Front Desk Coordinator - Spa

Overview:

Join our small, family-owned spa as a Front Desk Coordinator, where you'll play a crucial role in creating a warm and welcoming atmosphere for our clients. As the first point of contact, you'll be responsible for managing phone calls, emails, scheduling appointments, and handling skincare product orders. We take pride in delivering exceptional customer service, and your friendly demeanor will contribute to the overall positive experience our clients expect.

Responsibilities:

1. Customer Service:

- Greet clients warmly and ensure a friendly, inviting atmosphere.

- Answer phone calls and respond to emails promptly with professionalism and courtesy.

- Provide information about spa services, promotions, and skincare products.

2. Appointment Scheduling:

- Efficiently manage the appointment schedule for various spa services.

- Coordinate with spa staff to ensure smooth flow and optimal utilization of resources.

- Confirm appointments and send reminders to clients.

3. Client Relations:

- Request client feedback and reviews after spa services.

- Foster positive relationships with clients, addressing their inquiries and concerns with care.

- Maintain client records and ensure confidentiality.

4. Skincare Product Orders:

- Handle customer orders for the spa's skincare product line.

- Process product transactions accurately and assist clients with product-related inquiries.

- Manage inventory levels and coordinate restocking as needed.

5. Team Collaboration:

- Communicate effectively with spa therapists and other staff to ensure seamless operations.

- Assist in coordinating staff schedules and managing any changes or updates.

Qualifications:

- Excellent communication and interpersonal skills.

- Strong organizational abilities and attention to detail.

- Customer-focused mindset with a passion for delivering exceptional service.

- Proficient in using scheduling software, email, and basic office tools.

- Ability to multitask and thrive in a fast-paced environment.

- Previous experience in customer service or front desk roles required.

Working Conditions:

This is a part-time position with flexible hours, ideal for someone seeking a supportive, family-oriented work environment. As part of a small team, you'll have the opportunity to make a significant impact on the success and growth of our spa.

If you're enthusiastic about skincare, passionate about customer service, and enjoy working in a close-knit team, we'd love to hear from you! Apply by [insert application instructions here].

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: No more than 25 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Brooklyn, NY 11205 (Required)

Ability to Relocate:

• Brooklyn, NY 11205: Relocate before starting work (Required)

Work Location: In person