8 Customer Service Representative, Lebanon, PA Jobs in Lebanon, PA
KEYSTONE COLLECTIONS GROUP is Hiring a Customer Service Representative, Lebanon, PA Near Lebanon, PA
Job Summary: Customer Service Representative, Tax Collection, will be responsible for taxpayer calls and office walk-ins regarding inquiries about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.
Primary Responsibilities:
- Customer service provided in person or via the phone
- Utilize knowledge of tax types collected by Keystone
- Utilize knowledge of municipalities and school districts for which Keystone collects taxes
- Ability to modify address changes and create new accounts in Keystone applications
- Process payments for multiple tax types
- Ability to sufficiently memo the Keystone taxpayer service applications
- Expand job knowledge and develop expertise to progress forward in job development
- Office Key holder
- End of day delivery drop offs
- Demonstrated ability to listen and retain knowledge
- Ability to accurately and attentively complete detailed tasks
- Keep up to date regarding changes in daily responsibilities or job processes
Education, Experience, and Certifications
- High school graduate or have an equivalency certificate (GED)
- Associate's or bachelor's degree in related business major is a plus
- Previous customer service call center experience is preferred
- Bi-lingual in Spanish a plus
- Moderate computer skills
- Moderate level research
- Problem-solving/Reasoning
Job Summary
Full Time
$51k-67k (estimate)
05/02/2024
05/15/2024
keystonecollects.com
DOWNINGTOWN, PA
100 - 200
1986
$10M - $50M
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About KEYSTONE COLLECTIONS GROUP
Keystone Collections Group is a leading technology company that specializes in municipal tax collection. We collect tax dollars annually for millions of taxpayers and employers. Our proprietary technology is designed to provide the best user experience. Keystones e-file for individuals is recognized as the easiest, fastest and most-secure online tax filing software. Virtually every employer where we serve as tax administrator uses Keystones online Business Portal to report local payroll tax withholding. Keystone administers tax collection services for nearly 900 school districts, boroughs, cit...ies, municipalities and townships in 38 counties throughout Pennsylvania. Family-owned for over three decades, Keystone fosters the unique gifts and talents of each employee. We provide our employees with the opportunity to pursue their own established interests while discovering new ones. We offer flexible schedules and a competitive compensation package, including comprehensive health care coverage and a 401(K).
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