Description

The Patient Care Representative manages the day to day front desk operations to ensure quality patient care, uphold and promote the companys business processes and values relating to innovative and superior eye care.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Greets patients as they arrive at the office in a friendly and professional manner
• Collects and verifies patient data for accuracy and completeness

• Creates and sustains a highly accountable and inspired work environment where employees deliver exceptional customer service and patient care.
• Checks patients in and out and schedules any needed appointments
• Directs patients, vendors, visitors, customers and the general public as appropriate
• Maintain accurate documentation in the patients EMR
• Faxes and requests faxes of patient chart notes from satellite offices
• Maintain waiting room environment, appearance and patient comfort
• Monitors patient flow and track patient wait times efficiently
• Opens daily patient accounting controls, posts charges and closes controls
• Schedules future appointments in adherence to policies and procedures
• Directly addresses or transfers all incoming calls from within and outside the office
• Perform other duties as assigned by supervisor

Qualifications

Minimum Qualifications

• High School diploma or GED
• 1-3 years of Healthcare reception related experience
• Excellent verbal and written communication skills
• Ability to work both independently and as a team player
• Ability to work in a fast paced environment
• Attention to detail and time management
• CPR desired, but not preferred
• HIPAA knowledge and compliance

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands and fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.