SupportPro, a Duravant service company, is designed to deliver equipment lifecycle management shaped to meet customer needs, specifically across Duravant’s collection of Operating Companies and their various brands. We are equipped to advance priority access to critical parts, deploy factory-trained equipment experts and master technicians on-site, and help execute an asset management plan including installation, start-up, maintenance, and modernization.

As a Field Service Manager for SupportPro, you will have the opportunity to provide strategic decisions, enhance the quality of services offered to customers, as well as developing a team of skilled engineer technicians. The Field Service Manager will be directing and coordinating customer service activities personally or through direct reports and ensuring all processes and procedures are followed and understood by the service team.

FMH Conveyors is a leading provider of gravity and powered expandable flexible conveyors, multi-stage extendable, drive-in rigid units and telescopic boom conveyors. We manufacture, install and service a complete range of custom engineered and designed turnkey systems for truck loading and unloading at distribution centers and retail stores, along with applications in other types of manufacturing, assembly and processing operations.

Our European division, FMH Conveyors International, manufactures a complete line of conveyor systems for truck loading and unloading applications.

**This position requires up to 50% travel**

Field Service Manager Responsibilities:

· Directly manage and oversee the allocation of technician resources and their overall effective utilization including implementing standards and processes for improvement.

· Assure ongoing safety, compliance and investigate any accidents or injuries. Prepare report findings including overseeing worker training in safety, repair and maintenance techniques, operational procedures or equipment use for optimal organizational effectiveness.

· Implementation of Lean Management principles to improve overall efficiency and reduction of waste.

· Actively communicate with customers and work alongside the customer service team to ensure an industry-leading level of customer service.

· Coordinate and work with the customer service team to drive value added parts and service sales and customer awareness. These items include but are not limited to preventative maintenance, training, and retrofit and machine upgrade kits.

· Ensure team expenses, utilization, and performance align with budget and revenue projections. Reduce warranty costs.

· Coordinate timely communication / documentation between operations and engineering for escalations and critical projects.

Field Service Manager Requirements:

· Industrial or Mechanical Engineering degree or equivalent work experience is preferred.

· 5 years’ of experience directly managing people, preferably in an industrial machine manufacturing plant or similar industry working on highly engineering, high speed equipment

· Thorough knowledge of equipment manufacturing processes with demonstrated mechanical and electrical knowledge of manufacturing equipment including designs, repairs, uses, and maintenance.

· Proficient with MS Office Suite including Excel, Word, and Outlook. Relevant experience with ERP/CRM applications is a bonus.

· Field Service Manager’s are required to travel up to 50% of the time.

Field Service Manager Benefits

· Shared company-paid premium health benefits with buy-up options.

· Health Savings Account (HSA) options

· Company-paid telemedicine program.

· Company paid Long-term Disability Plan and Basic Life and AD&D.

· 401(k) employer matching plan.

· Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).

· Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.

SupportPro is Duravant’s brand for service, our customer’s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. SupportPro becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.

Job Type: Full-time

Pay: $90,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)

Experience:

• Management: 5 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Philadelphia, PA: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person