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SupportPro, a Duravant service company, is designed to deliver equipment lifecycle management shaped to meet customer needs, specifically across Duravant’s collection of Operating Companies and their various brands. We are equipped to advance priority access to critical parts, deploy factory-trained equipment experts and master technicians on-site, and help execute an asset management plan including installation, start-up, maintenance, and modernization.
As a Duravant Family Company, we participate in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes:
As a Field Service Manager for SupportPro, you will have the opportunity to provide strategic decisions, enhance the quality of services offered to customers, as well as developing a team of skilled field service technicians and technical resources. The Field Service Manager will be directing and coordinating customer service activities personally or through direct reports and ensuring all processes and procedures are followed and understood by the service team.
The Field Service Manager will develop and execute initiatives to grow service and parts revenue and is responsible in managing KPIs in a service territory and enact and seek opportunities and improvements to improved territory P&L. The Field Service Manager will exhibit the ability to act in a leadership role and have the proven ability to build and maintain strong customer relations.
**This position requires up to 50% travel**
POSITION DUTIES & RESPONSIBLITIESinclude the following, other duties as assigned.
POSITION REQUIREMENTS:
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the colleague is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, the colleague may be required to climb and work in high places, stoop, bend or reach above the shoulders. The employee is occasionally exposed to mechanical parts, machines, and vehicles.
The incumbent must occasionally lift, push, or pull up to 50 pounds. The noise level is usually quiet to moderate but can be excessive in manufacturing and processing environments. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK REQUIREMENTS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
ADDITIONAL INFORMATION:
A successful candidate will have a drive for team leadership, a track record of success in an industrial maintenance or manufacturing environment, and a passion for improving customer experience.
Duravant is a global engineered equipment company with an over 100-year operating history. Through our portfolio of operating companies, we deliver trusted end-to-end process solutions for customers and partners through engineering and integration expertise, project management and operational excellence. With worldwide sales distribution and service networks we provide immediate and lifetime aftermarket support to all the markets we serve in the food processing, packaging and material handling sectors. Duravant’s market-leading brands are synonymous with innovation, durability, and reliability.
Full Time
$111k-140k (estimate)
03/09/2024
05/08/2024
fmhconveyors.com
Jonesboro, AR
100 - 200
The job skills required for Field Service Manager include Customer Service, Leadership, Field Service, Installation, Initiative, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Manager positions, which can be used as a reference in future career path planning. As a Field Service Manager, it can be promoted into senior positions as a Field Service Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Manager. You can explore the career advancement for a Field Service Manager below and select your interested title to get hiring information.