KENZO is currently seeking an experienced and passionate Store Manager to lead its boutique inside the world-renowned Wynn Resort in Las Vegas, NV!

Acting as a true Brand Ambassador, the Store Manager is responsible for the day to day running of the store. The role requires someone who can drive profitable performance by motivating the team, developing a strong client base, and ensuring a compelling customer experience.
BRAND AMBASSADOR:

• Carry and communicate an authentic passion and pride for the brand.
• Embody the brand image for customers and the store team showing a strong understanding of the brand DNA.
• Lead by example in demonstrating behavior that reflects the values of the brand and the ambition of the business objectives.

GENERAL STORE VISUALS / CLIENT MANAGEMENT:

• Implement and maintain all visual guidelines.
• Maintain store standards to always reflect an elevated brand image.
• Enhance customer service standards to ensure world class service is consistently delivered to all guests and clients.
• Develop and drive a CRM strategy.
• Ensure standards for quality of the selling ceremony, customer service, and post sales service.
• Effectively model personal presentation standards to lead as an example that is consistent with brand requirements.

SALES / BUSINESS MONITORING

• Manage and motivate the team to increase sales and deliver productivity.
• Manage stock levels in the boutique making sure sufficient merchandise is available to achieve targets.
• Ensure stock loss is minimized by conducting weekly cycle counts and bi-annual inventories.
• Liaise with Managing Director to set sales and KPI targets for the team
• Monitor and communicate market trends in the retail industry to create competitive strategies for the store and brand.
• Monitor sales performance, analyze results, and forecast trends to propose action plans to maximize sales.

TEAM MANAGEMENT / BACK OF HOUSE OPERATIONS:

• Schedule consistent group and individual monthly reviews with the team to communicate clear objectives, recognize success, and provide performance feedback.
• Consistently Coach, Train, and Develop the sales team to ensure a high performance atmosphere.
• Ensure all Company policies and procedures are adhered to and take the time to clearly message when they are not.
• Submit weekly reports to the relevant stakeholders in US and Paris.
• Build strong relationships with local and remote stakeholders.

EXPERIENCE & EDUCATION

• 5 years’ experience in a luxury retail environment, with a minimum of 2 years directly managing people
• Previous work experience with a European and/or Luxury brand strongly desired
• Knowledge of the Las Vegas market preferred
• Entrepreneurial perspective and ability to succeed in fast changing environments
• College Degree preferred
• Ability to analyze selling reports and identify business trends and opportunities
• Proven experience driving positive customer interactions
• Strong verbal and written communication skills and excellent organizational skills
• Passion to inspire and influence a team with a high level of integrity and professionalism
• Flexibility to work a retail schedule including evenings, weekends and holidays