5 Linkage Case Manager (Front Door) Jobs in Mount Prospect, IL
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Linkage Case Manager (Front Door)
$72k-86k (estimate)
Full Time
4 Months Ago
Kenneth Young Center is Hiring a Linkage Case Manager (Front Door) Near Mount Prospect, IL
Linkage Case Manager (Front Door)
You are key to our vision: Together We Thrive. At Kenneth Young Center, our staff come together with volunteers, community partners, and the people we serve to create holistic systems of care through interwoven behavioral health programs, older adult services, and community health initiatives. Our team welcomes and celebrates unique perspectives, and represents the diversity and vitality of our local communities. This role helps realize our mission: We partner with communities to support people of all ages to navigate life's challenges through personalized prevention, intervention, treatment, and recovery. Join our team to grow in your career while building stronger, healthier communities.
Job Scope: Linkage Case Manager (Front Door) provides in-home and community-based skill building and linkage activities to assist adults with mental illness and co-occurring substance use disorders discharging primarily from psychiatric hospital settings with KYC’s Front Door Diversion program. Services are specifically focused on short-term case management, and linkage to housing, medical and psychiatric services, and substance use supports to assist adults to thrive in the community after experiencing a mental health crisis. Treatment services are delivered at flexible times that meet clients’ needs and in settings that offer the best potential for positive outcomes, including in hospital and nursing home centers, in-home, and in community-based settings. Coordinate with KYC team members, with network of hospitals, PAS agencies, and other local community mental health services.
Primary Responsibilities
Job Scope: Linkage Case Manager (Front Door) provides in-home and community-based skill building and linkage activities to assist adults with mental illness and co-occurring substance use disorders discharging primarily from psychiatric hospital settings with KYC’s Front Door Diversion program. Services are specifically focused on short-term case management, and linkage to housing, medical and psychiatric services, and substance use supports to assist adults to thrive in the community after experiencing a mental health crisis. Treatment services are delivered at flexible times that meet clients’ needs and in settings that offer the best potential for positive outcomes, including in hospital and nursing home centers, in-home, and in community-based settings. Coordinate with KYC team members, with network of hospitals, PAS agencies, and other local community mental health services.
Primary Responsibilities
- Provide outreach, case management, linkage and referral services following treatment plan recommendations to a caseload of individuals discharging from hospital and other settings for approximately 180 days.
- Complete in-person and phone sessions to individuals on caseload within 24 hours post hospital discharge and ongoing to meet frequency expected by grant deliverables and treatment recommendations.
- Meet clients at flexible times and locations based on their needs, including in temporary housing units, hotels, other living environments, and community spaces.
- Coordinate with Front Door assessment team and provide discharge planning activities by phone and on-site at area hospitals.
- Identify resources, provide referrals, and coordinate warm hand-offs with other providers to ensure clients are linked to needed medical services, psychiatric services, substance use treatments, and other supports following treatment plan recommendations.
- Support clients to locate and secure permanent housing opportunities.
- Develop housing alternatives, including relationships with local group homes, CILA, TLP, and crisis residential settings.
- Collaborate with partners to facilitate referrals and access to resources across broad geographical area.
- Perform and participate in crisis intervention when necessary.
- Meet regularly with intensive mental health teams at KYC (ACT, CST, Mobile Therapy to integrate care provision and share clinical responsibilities so that adequate coverage is available to clients at all times
- Be cross-trained to support other Community Living programs, including Comprehensive Transition Team and Intensive Mental Health Outreach teams.
- Routinely consult with other behavioral health staff including employment services, psychosocial rehabilitation (SPR), substance use (SUPR), drop-in staff, and psychiatry to address specific client related clinical issues and coordinate care strategies
- Participate in team meetings in order to coordinate care, generate referrals and provide feedback on shared clients.
- Complete all clinical documentation and required reports in an accurate and timely manner
- Interpret and communicate, at the service delivery level, Center policies and procedures
- Meet or exceed productivity target of approximately 50% direct service
- Participate in orientations, all staff meetings, and training and development seminars
- Submit, in a timely and accurate fashion, schedules and timesheets, mileage and other reports required by the Center’s policies and procedures
- Assess client eligibility and complete applications with clients for pharmaceutical assistance programs, housing assistance programs, LINK/food stamps, Medicaid, and other available benefits.
Core Competencies
- Organizational and computer entry skills
- Effective engagement and motivational interviewing skills
- Effective client-directed treatment and harm reduction skills
- Ability to work as a member of a team coordinating care for clients
- Demonstrated ability to take initiative and function independently
- Effectively demonstrate initial and continued medical necessity for all care provided
- Ability to communicate effectively and successfully work as a member of a multidisciplinary team
- Ability to provide an array of clinical and concrete services, coordination, planning and transition and discharge planning
- Working knowledge of community resources and services
- Demonstrate the ability to consistently meet compliance requirements
- Demonstrate understanding of barriers and difficulties frequently experienced by those diagnosed with severe mental illness, co-occurring substance use disorders, and/or have a history of homelessness
- Demonstrate knowledge of specialized treatment needs of the populations served and the rehabilitative/recovery service approaches and interventions used to address these needs
- Demonstrate knowledge of community resources to support client’s in independent living.
- Has ability to effectively engage clients in care
- Skill in the use of motivational interviewing and engaging clients in self-directed care
Education and Experience
- Bachelor’s Degree from an accredited college or university in social work, psychology, or counseling preferred or experience to qualify as Mental Health Professional - 5 years supervised mental health experience.
- Preferred 1 year of experience working with adults with serious mental illness
- Preferred experience working in non-traditional treatment environments i.e.in-home, residential, hospital, community settings
- Valid IL Driver’s License and daily access to a well maintained/insured vehicle
- Basic computer and smartphone proficiency (Word, typing and data entry, Internet search, text messaging and internal business collaboration tools such as Microsoft Teams)
Schedule /Travel
- The employee is required to travel by automobile to and from Mt. Prospect, and Elk Grove office locations on a weekly basis, as well as frequent client visits at their homes, 8 area hospitals and nursing home facilities in the Greater Chicagoland area. Will drive clients in vehicle occasionally.
- Full Time, Non-exempt, 37.5 hour work week
- Must work a flexible schedule in response to the needs of the target population served, including occasional evening and Saturday hours.
Kenneth Young Center offers a robust benefit package that is highly competitive to the market and offers all full-time employees the following:
- 403(b) plan with organizational matching
- Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
- Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums
- Long Term and Short Term Disability (BCBS), no cost to employee
- Flexible Spending Account (with annual rollover)
- Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS)
- Incentive program with potential for quarterly bonuses
- Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
- Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)
To further promote an active and healthy work/ life balance, KYC also offers a generous amount of paid time off and staff holidays.
- 4 weeks of Paid Time Off (With increases based on seniority)
- 8 Paid Organization-Wide Holidays
- 3 Personal Floating Holidays annually
Kenneth Young Center is an Equal Opportunity Employer
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Kenneth Young Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kenneth Young Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Kenneth Young Center expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kenneth Young Center’s employees to perform their job duties may result in discipline up to and including discharge.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Kenneth Young Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kenneth Young Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Kenneth Young Center expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kenneth Young Center’s employees to perform their job duties may result in discipline up to and including discharge.
Job Summary
JOB TYPE
Full Time
SALARY
$72k-86k (estimate)
POST DATE
01/19/2024
EXPIRATION DATE
06/11/2024
WEBSITE
kennethyoung.org
HEADQUARTERS
Elk Grove Village, IL
SIZE
200 - 500
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