GENERAL NATURE OF WORK

The purpose of this classification is to educate andprovide valuable experience to students who have a passion for public service,and would like to pursue a career in local government. 

JOB RESPONSIBILITIES

The following duties are normal for thisposition. The omission of specific statements of the duties does notexclude them from the classification if the work is similar, related, or alogical assignment for this classification. 

• Understands the overall vision and mission of the city, including the brand, service to the citizens/general public, and all other aspects of service.
• Rotates through the assigned department and learn responsibility and provides innovative ideas to grow and improve the city.
• Accepts designated, city-focus projects to research, propose ideas and solutions, and present final project during the internship.
• Engages with citizens or other city employees and provides service.
• Provide suggestions to management for improving customer service and internal processes.
• Learns and becomes proficient on internal software systems as needed

SPECIFIC PROJECT ASSIGNMENT

• ​Scanning & indexing case files-maintain departmental file system, compile documentation; prepare and sets up files, sort/organize documents, and file documents in designated order; shred/destroy confidential or obsolete documents; conduct records maintenance activities in compliance with guidelines governing record retention.
• Case initiation & file maintenance- enter citations, tickets and other information into department databases; update database information; create new spreadsheets/files; make copies of filings and distribute to appropriate parties; maintain copies in department manual files.
• Court preparation & completion- record disposition of cases, including transfers; prepare and mails letters; pull case files; prepare warrants; run related reports; maintain all related files and documentation as required by local, state and federal law.
• Customer service operations- perform customer service functions by telephone, by mail, and in person; provide information/assistance regarding court/department activities, services, procedures, documentation, fees, case status/disposition, or other issues.

Requirements

KNOWLEDGE, SKILLS and ABILITIES

• Verbal communication
• Organization
• Scheduling
• Professionalism
• Customer focus
• Confidentiality

MINIMUM QUALIFICATIONS

• Currently in college either undergraduate and graduate programs
• Passion for service in the public sector

ADA Requirements: Individuals applying for the postedposition must be able to perform the essential functions of the position withor without a reasonable accommodation.

Physical Requirements: Tasks require the ability toexert light physical effort in sedentary to light work, but which may involvesome lifting, carrying, pushing and/or pulling of objects and materials oflight weight (5-10 pounds). Tasks may involve extended periods of time at akeyboard or work station.

WorkEnvironment: Essential functions are regularly performed without exposureto adverse environmental conditions.