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About Us
Kenect is based in the “Silicon Slopes” of Utah. Our team is committed to helping businesses grow and succeed through our state-of-the-art business texting platform.
With Kenect, our goal is to make text messaging the primary communication tool for any business across the U.S. and Canada. Texting is the way the consumer wants to do business. It’s time for businesses to embrace that trend and stop the constant game of voicemails, phone tag, and making customers wait on hold.
About This Role
As a Retention Specialist, your role will be pivotal in our customer retention strategy, requiring proactive and strategic thinking. You'll follow Kenect’s saves progression and the DERISC protocol adeptly, addressing customer cancellation requests with finesse. Your persuasive communication skills will be vital as you resell the value of Kenect to customers on the brink of cancellation, alleviating concerns and emphasizing benefits. Collaboration is key; you'll coordinate internally with Customer Success Managers (CSMs) to ensure a seamless customer experience. Setting achievable goals and securing commitment from customers
What You Will Be Doing
Track and manage the following metrics:
Skills & Qualifications
Our Company Values We Hope You Showcase
What Kenect Offers!
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.
Legal Disclosure
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
Full Time
IT Outsourcing & Consulting
$51k-60k (estimate)
04/21/2024
06/19/2024
kenect.com
CEDAR HILLS, UT
50 - 100
2017
RYAN WILLIAMS
$5M - $10M
IT Outsourcing & Consulting
The job skills required for Retention Specialist include Customer Retention, Commitment, Communication Skills, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Retention Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retention Specialist. Select any job title you are interested in and start to search job requirements.
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Develop an understanding of what is needed to create a great client experience.
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Manage all reports and systems to ensure all eligible residents with upcoming expirations are communicated with appropriately
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